Customer Success Staff Consultant - Oracle NetSuite

What to Expect:

As a Customer Success Staff Consultant, you will… 

• Tackle complex business challenges individually and as part of a team through strategy, execution, and innovative problem-solving.
• Deliver high-quality projects, proactively seek out opportunities for improvement, and provide best-practice guidance to help our clients maximize the value of NetSuite.
• Consult with clients to deeply understand their business needs, map requirements to NetSuite functionality, and support smooth system configuration and adoption.
• Drive customer satisfaction and measurable impact by meeting obtainable goals and metrics.
• Be at the forefront of AI adoption in the ERP space embracing change, exploring new technologies, and introducing clients to transformative solutions.

Qualifications:

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $22.64 to $54.13 per hour; from: $47,100 to $112,600 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

Responsibilities:

 

Additional responsibilities include:

• Leading optimization efforts within engagements to deliver high‑quality solutions within time and priority constraints
• Providing direction and mentoring to customer teams, and influencing customer leadership on key decisions
• Managing clients in post–go‑live environments
• Overseeing the delivery of NetSuite application functionality
• Partnering with NetSuite technical and performance experts to achieve the best outcomes for customers
• Delivering exceptional client satisfaction and loyalty is a top priority. In this role, you will often work under pressure, manage multiple customers simultaneously, and consistently strive to meet customer expectations.
• Successful candidates will have experience gathering customer business requirements and strong business analysis skills. Functional knowledge of NetSuite and an understanding of accounting principles are highly desirable. Excellent interpersonal skills are essential.

Who You Are:

• You are a critical thinker who is passionate about building a career within consulting. During research and analysis, you utilize synthesizing and problem-solving skills to demonstrate an aptitude for conducting quantitative and qualitative analysis. 
• You are tenacious with a “get the job done” attitude, and you can find a way to solve the most complex of problems with creativity and inventive thinking.  You are passionate about delivering results that make a difference for our customers.
• You are confident in your ability to manage competing priorities and multiple tasks. You know how to pivot when you need to and manage your time in a fast-paced and dynamic environment.
• You can engage and connect with people in a way that builds long-term trust and a high level of customer satisfaction.  You are a collaborator who understands the importance of teamwork when getting the job done.
• You have a Bachelor’s Degree in Business Administration/Management, Entrepreneurship, Global Business, Economics, or a related field, with a focus on Accounting, Supply Chain, and/or Management Information Systems.
• Naturally curious about AI and eager to leverage new technologies in your work.
• 2-4 Yrs experience delivering ERP implementations

 

What’s In It for You:

• An opportunity to start building a long-term career with a global tech leader with on-the-job training, resources, and mentorship.
• Career growth options that support your skills and passions.
• Competitive salary and benefits.

Salary : $23 - $54