What are the responsibilities and job description for the Customer Service Specialist position at Oracle?
As a team member, you will provide day-to-day technical support end-users hardware and software needs and project-based support. You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems, and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed. As a team member, you will also install, configure, update end-user desktop and laptop software with support as needed, and prioritize and escalate issues when appropriate. Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all desktop support phases, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.
Key Responsibilities
% of Total Time
Knowledge, Skills or Experience used
Result/Impact Achieved
1.
Incident resolution
40
Advanced skills in hardware / software support. Skilled in replacing components for warranty repairs with laptops and desktops. Advanced skills in troubleshooting OS and application issues, authentication, and connectivity issues.
Maintain working fleet of endpoint devices and peripherals keeping clients productive and minimizing downtime
2.
Remediation
30
Knowledge to deploy and configure various images to end point devices
Provides highly reliable new equipment with current and security patched operating systems.
3.
Printer and peripheral deployments
10
Skilled with printer configurations and installation of various peripherals
Maintains all devices with functional devices across the organizations
4.
On call and facility moves support
10
Advanced troubleshooting skills. General moving equipment and setting up equipment as required.
Resolve clinical or financial impacting outages controlling downtime. Keeping employees productive with efficient moves and re configuration of endpoint equipment
5.
Projects with endpoint equipment configuration and deployment
10
Advance skills in end user device configurations. Operating systems deployments as required
Provide deployment support for ongoing projects submitted by organizations
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time OffSalary : $40,188 - $59,819