What are the responsibilities and job description for the Sr. Help Desk Manager position at Oraapps Inc?
Job Details
Job Title: Help Desk Manager
Contract Duration : 30Months
Location: Delmar, NY 12054
Work Mode: Onsite
Requested Qualification:
72 months experience providing L1 and/or L2 help desk support to end users via telephone, email, and in-person.
60 months experience setting up end-user workstations with telephones, monitors, keyboards, mice, laptop docking station
60 months experience supporting users with Office 365 applications including Outlook, Word, Excel and PowerPoint
60 months experience diagnosing and repairing issues with HP and/or Xerox multi- function devices
60 months experience in using and also supporting users with Webex functionality
24 months experience working with ServiceNow IT Workflows including monitoring assigned work, searching and reporting functions. Experience with NYS ITSM is preferred but not required.
36 months experience with imaging laptops
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.