What are the responsibilities and job description for the 911 Systems Consultant position at Oraapps Inc?
Responsibilities
- Support daily operations of the Clients 911 technology platforms.
- Monitor and maintain CAD, radio, call handling, and call logging systems.
- Coordinate with vendors on upgrades, maintenance, and issue resolution.
- Develop plans for technology enhancements and infrastructure improvements.
- Participate in procurement activities including RFPs, RFIs, and vendor evaluations.
- Oversee testing, deployment, and validation of hardware and software.
- Ensure vendor deliverables and SLAs are met.
- Forecast technology infrastructure and staffing requirements.
- Identify opportunities to improve operational efficiency through IT initiatives.
- Assist with deployment and troubleshooting of 911 hardware and software.
- Participate in after-hours major incident response.
- Attend regional and state 911 technology meetings to stay current with industry developments.
- Maintain detailed documentation of work performed.
Required Qualifications
- Minimum 8 years of professional IT experience.
- At least 5 years managing complex technical environments.
- Experience supporting emergency communications or 911 systems.
- Strong understanding of enterprise IT operations and infrastructure.
- Experience managing technical vendors and service providers.
- Excellent analytical, communication, and problem-solving skills.
Technical Skills
- Computer Aided Dispatch (CAD)
- 911 Technologies
- Vendor Management
- SDLC
- Networking
- Cybersecurity
- Technology Architecture
- Computerized System Validation (CSV)
- Disaster Recovery & Business Continuity
- Operating Systems
- Database Technologies
Preferred Qualifications
- Experience supporting public safety or emergency communications environments.
- Experience participating in government procurement activities (RFP/RFI reviews).
- Knowledge of 911 infrastructure planning and modernization.
- Experience with enterprise vendor management and SLA oversight.
- Ability to participate in after-hours emergency response and major incident resolution.