What are the responsibilities and job description for the Help Desk Specialist position at Ora Apps Inc.?
Job Title: Help Desk Specialist
Location: Wisconsin- Remote
Note: Candidate MUST be a CURRENT WI resident. No relocation allowed. Currently 100% Remote, subject to change at any time. Required to go to Central Office at any time. Required to be Wisconsin resident
Job Description:
Top Skills & Years of Experience:
· Excellent customer service skills,
· Two years support experience with Windows 10, as well as experience with Windows 11, Microsoft Office 2019.
· Two years of experience with Network and Printer troubleshooting.
· Must be proficient in typing skills and be able to multi-task.
Nice to have skills:
· Prior Help Desk experience in a call center environment.
· Previous experience using Incident and Knowledge base systems.
· Desirable to have 2 years support experience with iOS devices.