What are the responsibilities and job description for the Customer Service Representative position at OPW?
Since 1892, OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions, the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high-value hazardous and non-hazardous bulk products; railcar and transport tank-truck valves, gauging devices and tank-monitoring systems; automated storage-terminal controls and systems; and regulators, fittings, valves, vaporizers, vacuum-jacketed piping and gas-handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW also creates and manufactures touch-free and soft-touch vehicle wash systems, entry systems and wash chemicals. OPW has more than 2,000 employees with manufacturing operations in North America, Europe and China, and sales offices around the world. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV).
SCOPE:
The Customer Service Representative is responsible for answering phones, providing pricing and delivery, setting up of new customer accounts, processing orders, responding promptly to customer inquiries and complaints. This role will also work closely with management to identify new sales opportunities within the Medical & Industrial markets for Superior’s entire product line through its network of OEM’s, Gas Distributors and Medical Dealers. The Customer Service Representative is expected to be a customer advocate and represent Superior Products to our customers.
This role will go through a comprehensive training program on the products and services that Superior Products manufactures and provides and the markets it works with to ensure the Customer Service Representative is equipped with the necessary knowledge to perform all assigned duties.
RESPONSIBILITIES:
Required:
Process customer inquiries/communications via email, phone, or other means in a timely , accurate , and professional manner.
Support the sales team to ensure customer quotes and orders are accurate and complete.
Maintain a positive attitude towards all customers (both internal and external) and promote company products and services.
Respond timely and effectively to customer inquiries and when necessary to customer concerns/complaints.
Attend regular customer service departmental meetings.
Coordinate and manage in-house follow-ups on pending quotations, proposals, and customer inquiries.
Identify new sales opportunities within the medical, specialty gas, fill plants and industrial markets for Superior’s product lines.
Follow-up on new customer leads as identified by management.
Responsible for actively ensuring customer base retention.
Provide back-up support to other sales/customer service members
Required Experience:
Associates degree or certificate required ; or in lieu of a degree, years of experience will be considered.
3 years’ experience providing exceptional customer service and inside sales in a manufacturing environment.
Knowledge of compressed gas products is highly beneficial.
Caelus or other ERP systems experience a plus
Proficiency in all MS Office skills – particularly Outlook and Excel.
Demonstrated communication skills, both written and verbal.
Ability to multi-task, prioritize and work well under pressure.
Excellent organizational skills with meticulous attention to detail.
Highly motivated team player with a passion to succeed.
Strong self-management skills
High degree of energy, initiative, and integrity
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This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan. We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/ . To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact opwaccommodations@acmecryo.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.Salary : $33,314 - $45,008