Experienced Orthodontic Scheduling Coordinator

EXPERIENCED ORTHODONTIC SCHEDULING COORDINATOR

Opus1 Orthodontic Studio is a state-of-the-art orthodontic practice specializing in creating amazing, healthy smiles for children and adults. We pride ourselves in providing great customer service, fantastic clinical results, and delivering WOW worthy results. Our incredible team makes the journey to achieving beautiful and confident smiles fun and efficient.

We are currently looking to hire an amazing Experienced Scheduling Coordinator who will be responsible for managing patient schedule, providing excellent customer service, and ensuring the smooth operation of the front office. Familiarity with dental and orthodonic terminology is required. Key duties include greeting patients, answering phones, scheduling appointments, and coordinating with patients, their families and referring providers regarding financial matters and treatment plans.

Responsibilities typically include:

• Patient Communication & Service: Greeting patients, answering phones, and providing information about appointments, treatment plans, and financial options.
• Scheduling & Coordination: Scheduling and managing appointments for new and existing patients, confirming appointments, and minimizing no-shows.
• Financial Management: Collecting payments, verifying insurance, and assisting patients with financial options.
• Documentation & Record Keeping: Maintaining patient records, updating patient information, and preparing necessary paperwork.
• Practice Support: Assisting with opening and closing the practice, keeping the front desk organized, and managing phone calls.

Additional duties may include:

• Treatment Plan Explanation: Helping patients understand and accept treatment plans.
• Insurance Verification: Verifying insurance benefits and pre-authorizations.
• Follow-up: Following up with patients regarding appointments, insurance, and treatment plans.
• Teamwork: Collaborating with other members of the orthodontic team to provide excellent patient care.

Skills and Qualifications:

• Customer Service: Strong verbal, written, and interpersonal communication skills to interact with patients and team members.
• Organizational Skills: Ability to manage a busy schedule, prioritize tasks, and stay organized.
• Technical Skills: Proficiency in using Dolphin practice management software, scheduling systems, and dental/orthodontic terminology.
• Knowledge of Orthodontics: Understanding of orthodontic procedures and treatment plans.
• Financial Acumen: Familiarity with insurance verification, payment processing, and financial policies.
• Problem-solving: Ability to handle patient inquiries, address scheduling conflicts, and resolve issues effectively.

Job Type: Full-time

Pay: $17.00 - $23.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• How would your former employers describe you?
• What would your previous supervisors say about your attendance or punctuality?
• What makes you think you will be a great fit for this position and an asset to out team?

Work Location: In person

Salary : $17 - $23