What are the responsibilities and job description for the Account Representative position at Opus Business Consulting?
We seek a highly motivated and customer-oriented individual to join our team as an Account Representative.
Duties:
- Assist customers with inquiries, concerns, and requests via face-to-face meetings at the customer's residence.
- Placing new accounts via client's interface
- Enter and maintain accurate customer information and interactions in the database
- Analyze customer data to identify trends and opportunities for improvement
- Provide excellent customer service by active listening, empathizing, and resolving issues promptly.
- Collaborate with other departments to address customer needs and ensure customer satisfaction
- Utilize effective phone etiquette and communication skills to build rapport with customers
- Identify potential sales opportunities and promote additional products or services
Experience:
- Previous experience in sales or a related field is preferred
- Strong communication skills, both verbal and written
- Excellent data entry skills with attention to detail
- Ability to analyze information and make informed decisions
- Proven ability to handle challenging situations with patience and professionalism
- Familiarity with CRM software is a plus
Join our team of dedicated professionals and make a difference in the lives of our customers.
Job Type: Full-time
Pay: $62,474.00 - $68,966.00 per year
Benefits:
- Health insurance
Work Location: In person
Salary : $62,474 - $68,966