What are the responsibilities and job description for the Inside Sales Applications Engineer position at OPTRIS IR SENSING LLC?
Position Overview:The Inside Sales Applications Engineer (SAE) will communicate the value proposition for the company products with prospects through phone, email and chat mediums. Field support activities are also expected for sales presentations and installations with distributors and representatives at Optris customer locations. The Inside Sales Applications Engineer will also be the lead technical support resource for technical questions relating to our infrared pyrometer and IR camera products for both customers and channel partners. Principal Duties and Responsibilities:Respond to technical questions submitted by sales prospects interested in the Optris line of infrared cameras and pyrometers by phone, email or chat from our offices in Portsmouth NH.Discern customer application requirements, use scenarios and competitive product utilization and leverage this information to position an Optris product solution.Develop and submit quotations on product configurations in response to customer requests.Offer technical and sales support to sales representatives and distributors on Optris products and measurement applications.Travel to customer sites throughout the U.S. and Canada with Distributors is expected.Deliver webinars to partner sales organizations highlighting our product line and the applications they service.Meeting Organization Support such as Channel Partners meetings and Internal Sales meetingsSupport major trade shows throughout the U.S. and Canada. Present the product line, answer questions and record customer contact information at no less than 5 trade shows per year. Booth set up and tear down will be required.Respond to current customers with questions related to pyrometer, infrared camera and software use.Content contributions are expected for the development of marketing materials and sales presentations.Support commissioning of large system installations at customer locations together with integration specialists from channel partner organizations.Work closely with our CRM to ensure accurate lead entry and follow-up strategies.Other duties as assigned by supervisor.Qualifications & Skills: REQUIRED:A bachelor’s degree in engineering discipline is preferred.A minimum of 3 years working in an application support or inside sales position with a technology-based company.Experience with CRM information environments and the use of these environments for sales tracking and proactive marketing.Strong organizational skills and attention to detail.A valid passport for travel to Berlin, Germany will be required to interface with technical personnel and to attend company meetings.Physical ability to demonstrate Optris instruments in high humidity and high temperature industrial environments. Climbing industrial stairs with infrared cameras and laptop PC’s is often required.Business travel will be required and amount to as much as 30% of working days. The majority of this travel will be in the U.S. and Canada in addition to the international travel to Berlin detailed above.PREFERRED:Familiarity with process automation communication protocols is highly desired.Solution orientation and resourcefulnessPhysics background or coursework in the fundamentals of heat transfer.Experience with business-to-business relationships with industrial distributors or representatives who sell sensor-based products to manufacturing companies.Experience with sensor products that measure conditions in plastic, metal, paper, glass or auto industries.Experience with products that support research or testing applications.Background with Salesforce, Zoho or other customer relationship management software.
Salary : $61,100 - $76,900