Biomedical Engineer

About Us

OptraSCAN is a trailblazer in the field of digital pathology, transforming how medical professionals analyze pathology samples through cutting-edge scanning and AI-powered solutions. Headquartered in San Jose, California, OptraSCAN is on a mission to democratize access to high-quality pathology tools—making diagnostics faster, smarter, and more accessible across the globe. We are Series B venture funded organization with 6 patents and 150 global customers.

What We Do

• Digital Slide Scanners: Compact, cloud-enabled devices that convert glass slides into high-resolution digital images.
• AI & Image Analysis: Advanced algorithms that assist pathologists in identifying abnormalities with precision.
• Cloud-Based Platforms: Seamless integration for remote viewing, collaboration, and reporting.

Our Culture

At OptraSCAN, innovation meets impact. We foster a collaborative environment where ideas flow freely, and every team member plays a vital role in shaping the future of healthcare. Whether you're in engineering, sales, or product demonstration, your work directly contributes to improving patient outcomes worldwide.

About the Role:

We are seeking a skilled and motivated Biomedical Engineer to join our team. The ideal candidate will drive product innovation, support customers, and ensure the highest quality standards for our medical imaging solutions. You will work closely with R&D, manufacturing, and sales teams to enhance product performance, optimize processes, and provide technical expertise to clients.

Key Responsibilities:

Product Improvement & Innovation

• Identify product issues and improvement areas based on field data and feedback.
• Collaborate with R&D and design teams for feasibility analysis and implementation.
• Drive value engineering, cost optimization, and introduction of new features or variants.

Customer Support & Ticket Handling

• Act as a point of escalation for Level 2/3 technical issues.
• Resolve customer support tickets with root-cause analysis and solutions.
• Maintain documentation of recurring issues and suggest long-term fixes.

Product Testing & Validation

• Define and execute test plans for software and hardware updates.
• Validate scanner functionality and performance before releases or shipments.
• Ensure compliance with regulatory and safety standards during testing.

Product Demo & Customer Onboarding

• Conduct product demonstrations and training for clients and stakeholders.
• Support sales team with technical pitches and pilot installations.
• Update demo content and documentation per product updates.

Product Assembly Support

• Guide and audit assembly processes to ensure quality and performance standards.
• Collaborate with manufacturing and QA teams to troubleshoot production issues.
• Support process improvements for faster, error-free assembly.

Customer & Sales Team Relationship Management

• Maintain communication with key customers and sales personnel.
• Provide technical expertise during pre-sales and post-sales activities.
• Gather feedback from field visits and sales reports for product positioning.

Market Feedback & Competitive Analysis

• Collect structured market feedback via customer visits, surveys, and distributors.
• Benchmark features, performance, and pricing against competitor products.
• Provide actionable insights to marketing and product development teams.

Continuous Learning & Training

• Stay updated on digital pathology, imaging technologies, and medical device standards.
• Attend workshops, conferences, and internal knowledge-sharing sessions.
• Mentor junior engineers and support cross-functional training initiatives.

Customer Communication & Escalation Handling

• Communicate product updates, known issues, and resolution timelines effectively.
• Maintain professional and empathetic customer interactions.
• Document escalations and ensure follow-through with cross-functional teams.

Product Installation & On-Site Training

• Lead product installation at customer sites, validating all operational parameters.
• Provide on-site training for lab technicians, pathologists, and IT teams.
• Document installation reports and ensure user acceptance sign-off.

Qualifications:

• Bachelor’s or master’s degree in biomedical engineering, or related field.
• Strong problem-solving skills and hands-on experience with medical devices or imaging systems.
• Excellent communication and customer interaction skills.
• Willingness to travel for client visits, installations, and training sessions.

Eligibility:

Candidates must have valid work authorization in the U.S. — only U.S. Citizens or Permanent Residents (Green Card holders) will be considered.

How to Apply:

• Interested candidates can apply through LinkedIn or send their resume to rashika@optraventures.com

 Why Join Us?

• Be part of a fast-growing MedTech company with global reach.
• Work on meaningful products that empower medical professionals.
• Collaborate with visionary leaders and cross-functional teams.
• Enjoy a workplace that values curiosity, precision, and purpose.