Network Operations Center Manager

Optomi is seeking a NOC Manager to join their client in downtown Fort Worth. This role is direct hire and required onsite in Fort Worth, TX 5 days a week.

**Relocation assistance available**

This role drives operational excellence by ensuring effective observability practices, proactive detection of service-impacting events, rapid incident response, and continuous service improvement.

Key Responsibilities:

• Lead, mentor, and develop a team of level one Observability Analysts responsible for 24x7 monitoring, event triage, incident response, and operational escalation.
• Establish and execute operational strategies for observability, monitoring, alert management, incident management, and service reliability.
• Own operational KPIs including MTTR, alert quality, incident trends, escalation effectiveness, service availability, and customer impact metrics.
• Collaborate with Infrastructure, Engineering, Network Operations, Security, and support teams to improve system reliability and operational performance.
• Define monitoring standards, alert governance policies, dashboard strategies, and operational best practices.
• Oversee identification and remediation of monitoring gaps, alert fatigue, false positives, missed detections, and escalation inefficiencies.
• Lead major incident management activities, post-incident reviews, operational readiness assessments, and root cause analysis initiatives.
• Drive operational automation, event correlation, and tooling enhancements to improve efficiency and reduce manual effort.
• Manage operational reporting, executive dashboards, service reviews, and reliability improvement initiatives.
• Ensure runbooks, operational procedures, escalation paths, knowledge articles, and incident documentation remain current and effective.
• Serve as an escalation point during critical incidents and provide leadership throughout high-severity operational events.
• Manage staffing, workforce planning, scheduling, performance management, and career development for IOC and Observability personnel.
• Foster a culture of operational excellence, accountability, collaboration, and continuous improvement.

Required Qualifications:

• 8 years of experience in NOC, Observability, Infrastructure Operations, Production Operations, Site Reliability Engineering, or related technical operations environments.
• 3 years of leadership experience managing technical operations, monitoring, observability, or support teams in a 24x7 environment.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent professional experience.
• Strong understanding of incident management, observability concepts, service reliability, operational risk management, and continuous improvement methodologies.
• Experience supporting large-scale enterprise infrastructure, cloud environments, networking, data center operations, or distributed systems.
• Proven success developing monitoring programs, alerting strategies, operational dashboards, and service health reporting.
• Experience driving improvements in operational KPIs including MTTD, MTTR, service availability, and incident reduction.
• Strong knowledge of observability and monitoring platforms such as Splunk, Datadog, Grafana, Prometheus, New Relic, LogicMonitor, SolarWinds, or similar technologies.
• Experience working with ITSM platforms such as ServiceNow and established incident management processes.
• Working knowledge of Linux, Windows, networking, cloud infrastructure, automation, and infrastructure operations.
• Experience leading root cause analysis efforts, operational reviews, and cross-functional incident response activities.
• Strong leadership, communication, stakeholder management, and team development skills.