What are the responsibilities and job description for the Team Leader - Optometric Tech - Full time - Southfield position at Optometric Tech - Full time - Southfield - Henry Ford Health - Careers Careers?
GENERAL SUMMARY:
Responsible for assisting the doctor with providing thorough comprehensive visual exams, medical exams, office visits, in-office minor medical procedures, and contact lens follow-ups by performing preliminary testing, electronic medical record entries, contact lens classes, support duties, and post exam follow-up. Responsible for being a support to the management team with training the team and following the standardized training programs in a timely manner, creating and maintaining the department team schedule, manage the patient schedule, communicating goals to the team, conducting and participating in department meetings. Acts as a role model in providing excellent patient care by exceeding patient’s expectations.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
· In addition to the clinical skills required for the Optometric Tech Level 1, must have the ability to take an active role in any attempt to constantly and measurably meet and/or exceed corporate goals.
· Conducts all necessary and standardized training for all Optometric Assistant’s. Initiate’s team builder exercises that support HFO strategies to achieve training goals.
· Ensures team leverages the strengths and limitations of their individual employees when creating work assignments.
· Oversees patient flow and meets with Optometrists.
· Show sincere interest in others and their concerns while demonstrating tact and diplomacy. Relate to people in an open and friendly, accepting manner.
· Answer and address customer concerns and questions. Directs customers to the appropriate source when unable to address customer’s questions. Handle multiple customers effectively with tact and a sense of urgency.
· Attend and conduct department and office meetings to promote and build effective teams to insure everyone is committed to corporate goals.
· Responsible for creating and maintaining the department schedule.
· Works closely with the management team and Director of Clinical Services to assure patient care is exceeded and all training is being conducted in a proficient and timely manner for the department.
· Demonstrate effective organization skills. The ability to efficiently organize, prioritize, and maintain daily activities and multiple tasks
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
· Requires High School Diploma or G.E.D.
· Requires at least six months experience in the Optometric Tech position.
· Completion of all required training courses, including the HFHS Leadership Charge Training program.
· Requires the ability to read and understand information and ideas presented in writing; the ability to listen and understand information and ideas presented through spoken words and sentences; the ability to communicate information and ideas in speaking so others will understand; and the ability to use basic math skills
· Retail or Hospitality experience preferred
· American Board of Opticianry Certification (ABOC) and or National Contact Lens Examiners Certification (NCLE) preferred
· Prior management experience preferred
· Must have the ability to stand and walk for long periods of time and occasionally lift and or move up to 50 pounds
· Requires the leadership skills and drive to achieve office goals and outcomes
· Must be able to motivate and direct a team of professionals
· Requires completion of all training courses as directed by Henry Ford OptimEyes, including completing the HFHS Leadership Charge training program.
· Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy
· Must practice the customer skills as provided through on-going training and in-services.
WORKING CONDITIONS:
· Works in a retail optical environment.
· Requires evening and weekend hours.