What are the responsibilities and job description for the Front Desk Coordinator position at Optometric Physicians of Middle Tennessee?
We are currently seeking a full-time Front Office Assistant responsible for ensuring a positive patient experience and practice production through the management of the schedule.
The Front Desk Coordinator is responsible for ensuring a positive patient experience in scheduling appointments, checking in or out, and providing benefits counseling. This position carries out responsibilities in the following functional areas: answering all incoming phone calls, schedule managements, data entry into electronic medical record, verifying appointments, taking payments, opening and closing front office daily.
Responsible for the following areas of patient care: telephone reception, greeting patients, assisting patients with forms, benefits counseling, preparing routers, schedules appointments with specialists as recommended by doctor
- Pulls insurance and scans insurance cards, collects payment
- Collects and enters patient demographic and insurance information into the electronic medical record
- Manages the schedule - makes, changes, and cancels appointments; verifies appointments; pre-appoints, and recalls
- Front office statistics: production booked, recall, no-shows, pre-appointments
- Straightens up the reception area during the day
- Performs other incidental and related duties as required and assigned
Performance Factors
- Attendance and Dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.
- Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.
Qualifications
- Must have computer skills and the ability to learn EMR system
- Must have at least one year’s experience in medical reception, answering multi-line phone system and managing the patient schedule
- Strong ability to multi-task with high degree of accuracy, attention to detail a must
- Excellent customer service
- Strong analytical and problem solving skills
- Superior verbal and written skills
- Strong interpersonal skills essential
*Experienced preferred, but will train the right person.
Our office offers a competitive salary; employee / family discounts; optional health plan; holidays and vacation; and most importantly, a great team to work with!
To apply, please send your resume.
Work Location:
- One location
Work Remotely
- No
Work Remotely
- No
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- On-the-job training
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
Salary : $18