Front Desk Receptionist

This position combines exceptional customer service, patient care coordination, and administrative responsibilities in a fast-paced medical optometry practice. The Front Desk Receptionist serves as the first point of contact for our patients, creating a welcoming and professional experience while managing a high volume of phone calls, scheduling requests, insurance inquiries, and patient communications.

We are seeking a highly organized, dependable, and compassionate individual who thrives in a busy healthcare environment and is passionate about delivering outstanding patient service. The ideal candidate is a proactive problem-solver with strong communication skills, excellent attention to detail, and the ability to multitask while maintaining a positive and professional demeanor.

As a member of our front office team, you will play a critical role in supporting patient care by coordinating appointments, verifying insurance information, processing patient paperwork, facilitating communication between patients and clinical staff, and ensuring the daily operations of the practice run smoothly. Success in this role requires adaptability, teamwork, and a commitment to providing every patient with an exceptional experience from the moment they contact our office through the completion of their visit.

At Optometric Physicians NW, we pride ourselves on providing comprehensive medical and vision eye care to our community, and we are looking for someone who shares our commitment to excellence, professionalism, and patient-centered care.

Essential Duties & Responsibilities

• Greet patients and visitors in a professional and welcoming manner
• Answer and direct incoming phone calls, texts, and patient inquiries
• Schedule, reschedule, and confirm patient appointments
• Verify and update patient demographic and insurance information
• Check patients in and out for appointments
• Collect copays, balances, and payments
• Obtain and process patient forms and required documentation
• Coordinate communication between patients, doctors, technicians, optical staff, and billing
• Manage appointment recalls and patient follow-up communications
• Assist with insurance eligibility verification and benefit inquiries
• Respond appropriately to urgent patient concerns and route medical calls according to office protocols
• Maintain accurate patient records within the electronic health record (EHR) system
• Assist with scanning, filing, faxing, and other administrative tasks
• Support daily front office operations and maintain a clean, organized reception area
• Collaborate with team members to ensure efficient patient flow and exceptional customer service
• Adhere to HIPAA and all patient confidentiality requirements
• Perform other duties as assigned to support the needs of the practice

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Ability to Commute:

• Bellingham, WA 98225 (Required)

Work Location: In person

Salary : $19