What are the responsibilities and job description for the Customer Support Engineer position at Optomec Inc?
Description
Highly skilled and motivated Customer Support Engineer to play a crucial role in ensuring the optimal functioning of our cutting-edge systems. You will be responsible for the installation, maintenance, and support of Optomec DED systems. Your primary objective will be to merge technical expertise with excellent customer service to enhance overall customer satisfaction.
Responsibilities:
- Install and configure Optomec systems at customer sites
- Provide technical support and troubleshoot issues onsite and through phone, email, and chat
- Guide customers through onboarding processes and assist with installation and updating matters
- Collaborate with cross-functional teams to resolve complex technical problems
- Develop and maintain strong relationships with customers by delivering exceptional service
- Keep accurate records of customer interactions, technical issues, and resolutions in the CRM system
- Analyze customer feedback and collaborate with internal teams to continuously improve products and services
About Optomec: Optomec is a leading provider of advanced manufacturing solutions, specializing in systems such as DED and Aerosol Jet. We are at the forefront of innovative technologies that empower industries to achieve unprecedented levels of efficiency and precision. As part of our commitment to customer success, we are seeking qualified individuals to join our team as Customer Support Engineers.
Requirements
- Associate's degree in Engineering or a related field or equivalent experience
- Working knowledge of simple DC circuits and test procedures
- Preferred some security clearance
- Proven experience in technical support or a similar customer facing role
- Excellent problem solving and troubleshooting skills
- Exceptional communication and interpersonal skills
- Willingness to travel domestically and internationally as required by customer needs
- Ability to work independently and collaboratively in a fast-paced environment
- Adaptability and a customer-centric mindset
- Ability to lift 50 pounds independently and access components from the floor to a five foot level
- Able to utilize commercial air, ground and self-drive transportation
- Comfortable standing for long periods of time during on-site support and system demonstrations
- MasterCam and SolidWorks experience a plus
Benefits:
- Attractive salary package
- Excellent health, dental, vision, Telehealth, Short Term Disability/Long Term Disability/LDD coverage
- Fifteen days of annual paid time off
- 401(k) retirement savings plan with employer matching percentage
- Professional development opportunities
If you are passionate about cutting-edge technologies, thrive in a dynamic environment, and are dedicated to providing exceptional customer support we encourage you wot apply for the position of Customer Support Engineer at Optomec. Join our team and be part of revolutionizing the future of manufacturing.