What are the responsibilities and job description for the Network Specialist position at OPTK Networks?
Description
The Network Specialist Level I Technician position is a key position within the Company’s Operations Department. This person will be responsible for providing Level I and potentially some Level II troubleshooting, network management and technical assistance in the areas of our optical transport, Internet, and IP-based networks. The Network Specialist Tech will interface directly with customers.
Requirements
The Network Specialist Level I Technician position is a key position within the Company’s Operations Department. This person will be responsible for providing Level I and potentially some Level II troubleshooting, network management and technical assistance in the areas of our optical transport, Internet, and IP-based networks. The Network Specialist Tech will interface directly with customers.
Requirements
- Serve as the first point of contact for customers, partners, and vendors in the event of an outage
- Proactive network alarm monitoring entire network, including Tier1 monitoring and troubleshooting for regional fiber optics company
- Analyze data to resolve network problems
- Able to professionally, promptly, and consistently keep all stakeholders informed
- Provide documentation, notation, and updates from start to finish of opened tickets
- Effectively and regularly communicate outages to other departments, vendors, and customers
- Works closely with the Engineering Department and partner companies during maintenance windows
- Perform inventory duties
- Career growth opportunities: engineering, network technician, and outside plant
- Coordinate projects with other teams
- Above average written and verbal communication skills
- Ability to organize and prioritize multiple tasks/assignments
- Customer facing communication required
- Willingness to increase network knowledge
- Ability to professionally resolve customer complaints and escalation issues
- Good Time Management Skills
- Work Location : In Office - This is not a remote or work-from-home position
- College students encouraged to apply
- Must have valid driver's license.