Care Coordinator- QMHA

Attention Candidates: Please upload both your resume and a cover letter.

• Benefits include: 
  • Family medical, dental, long-term disability, 403(b) plan with 6% match, and more. 
  • Generous paid time off policy.  (Annual accrual up to 208 hours - based on FTE status and available to use upon accrual).   Plus, 11 paid holidays annually. 
• Position may be eligible for loan repayment program – visit https://www.ohsu.edu/oregon-office-of-rural-health/oregon-health-care-provider-loan-repayment
• Bilingual skills a plus; Options pays a premium for employees who can conduct business in Spanish and provide certification of a language proficiency test approved by the Oregon Health Authority that meets a proficiency level of “High Intermediate”. 

Schedule: Mon-Fri 8am-5pm

Overview

Options for Southern Oregon is a Certified Community Behavioral Health Clinic (CCBHC) that specializes in providing services that are both trauma-informed and recovery-oriented to persons/consumers with mental illness and addictions. Trauma-informed care includes safety, choice, collaboration, trustworthiness, and empowerment for clients. The Care Coordinator is a healthcare professional who will be responsible for facilitating communication and collaboration with healthcare providers from emergency departments, hospitals, and other acute or sub-acute, or residential placements to ensure access to services, a seamless transition of care, and optimal health outcomes for our clients.  The Care Coordinator will have a strong understanding of the healthcare system, including hospital operations and patient care protocols.

Responsibilities

Coordinates client care activities among multiple healthcare providers, both externally and internally.

Serves as a liaison between clients and hospitals, ensuring that patients receive timely and appropriate follow up services and connections to resources upon discharge.  

Schedules discharge appointments and makes appropriate referrals within agency resources.

Tracks client progress upon discharge to ensure engagement in services. Work to remove barriers to care.

Works with treatment teams to modify service plans to address current client situation.

Monitors client progress during hospitalizations by participating in treatment team meetings and reading relevant documentation.

Provides education and resources to patients and families regarding available services and care options.

Facilitates discharge planning for clients transitioning from the hospital to home or other care settings.

Maintains accurate and confidential patient records, documenting care coordination activities and patient status.

Collaborates with a multidisciplinary team to evaluate and improve care coordination processes.

Qualifications

Bachelor’s (BA/BS) Degree in a human services field OR three years of experience providing services in a similar setting with individuals who have emotional and/or mental disabilities and/or developmental disabilities, OR a combination of education and experience that provides the incumbent with the desired skills, knowledge, and abilities required to perform the job.

Must be a QMHA on the Mental Health & Addictions Certification Board of Oregon (MHACBO) registry.

-OR- 

Meet eligibility qualifications to register with MHACBO. 

Please visit www.mhacbo.org for more information.

Experience working with clients with mental illness.

Previous experience in care coordination, case management, or a similar role within a healthcare setting.

Possess business experience sufficient to meet the demands of the position, including proficiency with a variety of software applications.

Must pass state-required background and DMV checks; possess a valid OR driver's license and a satisfactory driving record. 

Options for Southern Oregon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.