What are the responsibilities and job description for the Care Coordinator position at Options for Senior America?
Options for Senior America, a Home Care Agency, is seeking a Care Coordinator for our Merrillville, Indiana branch office. This is your opportunity to start a career in one of the fastest growing industries in the country!
Job Responsibilities: Recruiting, Interviewing, and Placement of Care Providers, Customer Service, Problem Solving
- Screen callers and emails of Care Provider recruitment campaigns.
- Answering all incoming calls to the office promptly and professionally
- Serve as primary contact for clients and their families
- Ensure quality standards and compliance with agency policies and state regulations
- Create Care Provider files according to company expectation and compliance department requirements. Maintain files on Active Care Providers.
- Make all arrangements to place Care Providers on assignment, including matching the best candidate with the case.
- Participate in the rotating after-hours on-call schedule to ensure client and Care Provider needs are addressed.
Care Coordinator:
- Fill Care Provider openings on all existing and new Care Recipient cases.
- Address all changes and issues regarding coordination which includes communicating by phone, email, and occasionally in person with Care Recipients, Clients, and their families.
- Tend to the needs of a case in a thorough manner and maintain a good rapport and relationship with Care Recipients, their families, and our Care Providers.
- Process Care Provider payroll.
- Gather and confirm daily information on attendance following company protocol.
- Gather pay information of Care Providers utilizing Options materials and documentation.
- Enter data and ensure accuracy of payroll related information.
Compliance:
- Adherence to state regulation and Option's policies and procedures.
- Create and submit regular compliance documents to Corporate Office.
- Follow state regulation and company policies as they are explained in ongoing Options training/notification and with updated materials.
- Maintain regular communication with Option's branch manager concerning compliance, case management, and problem solving.
Requirements: Candidate must be VERY DETAIL ORIENTED, highly organized, and thorough with good follow-up and interpersonal skills. Must be able to multi-task, work efficiently in a fast paced environment, and have very strong administrative skills. Must be available for rotating after hours on call schedule.
*Raises are performance based*
Job Location: Merrillville, IN
- Minimum of a high school diploma
- Scheduling experience preferred
- CNA/HHA preferred
- Administrative Experience preferred
- Valid driver's license is required
- Must have flexible schedule (8:30a-5p) Monday through Friday,( after hours on call rotation is required- after 5pm, weekends and holidays every other week)
Job Type: Full-time
Pay: From $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Application Question(s):
- Are you able to reliably work 8:30am - 5pm, Monday through Friday?
- Are you able to reliable to work a rotating after-hours on call schedule?
- Are you able to pass a national lifetime criminal background check?
- What would previous employers say about your attendance and work ethic (reference checks are mandatory)
Experience:
- Schedule management: 2 years (Preferred)
Ability to Commute:
- Merrillville, IN 46410 (Required)
Work Location: In person
Salary : $25