Technology Support Specialist

About Options

If you are unable to complete this application due to a disability, contact this employer at recruiting@options.org to ask for an accommodation or an alternative application process.

Options Counseling and Family Services, founded in 1991 in Florence, Oregon, has since expanded to serve fourteen counties in western Oregon. Headquartered in Eugene, we provide quality mental health and family preservation services to diverse communities. Committed to supporting health, safety, and empowerment.

Benefits

Options offer these benefits to our full-time employees (full-time is any employee working 30 hours per week) company-paid health/vision and dental, long-term disability, and life insurance; for a full list of all benefits, please view our website: https://options.org/careers/benefits.
 

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they have every one of the qualifications as described. We are most interested in finding the best candidate and our hiring processes are centered on assessing candidates based on diverse experience. Please let us know if you have questions.

Description/Qualifications

General Description 

The Technology Support Specialist plays a vital role in ensuring seamless technology experiences for administrative and counseling staff across the organization. This includes supporting computers, mobile devices, phones, and other technological systems critical to our work. 

At Options Counseling and Family Services, the IT department is rooted in excellent customer service. We view our clinical providers and administrative staff as our clients, and we work as a team to share workloads, solve problems, and anticipate needs. Our approach is both proactive—through system management and maintenance—and responsive, with timely, positive support for day-to-day issues. 

Although this role does not typically provide direct services to clients, it is a key contributor to the overall mission of improving client well-being. Professionalism, punctuality, and a respectful, solutions-oriented attitude are essential. 

Education and/or Experience 

• High school diploma or equivalent required; additional technical training or certifications preferred. 

• Knowledge of Windows operating systems and familiarity with multiple internet browsers. 

• Proficiency in Microsoft Office 365, Microsoft Azure, Microsoft cloud-based management, OneDrive, SharePoint, and Zoom. 

• Experience configuring Android and Apple devices. 

• Strong troubleshooting skills with a systematic approach and ability to deliver timely workarounds. 

• Preferred: experience with SQL/database reporting, including Microsoft Power BI. 

• Preferred: experience with Microsoft Forms, Microsoft Flows, and WordPress website maintenance. 

• Relevant certifications (e.g., CompTIA A , Microsoft 365 Certified, or equivalent) a plus. 

• Successful completion of a DHS background check (including fingerprinting) is required. 

• Commitment to inclusivity, respect, and unbiased support of colleagues, clients, and families. 

Essential Duties and Responsibilities. 

• Provide timely, respectful, and professional technical assistance to staff. 

• Prepare, configure, and redistribute computers, cell phones, and office phones. 

• Monitor and respond to IT support requests using the ticketing system. 

• Identify and respond to potential virus or malware threats. 

• Provide staff training on hardware, software, and mobile devices. 

• Troubleshoot and repair computers, phones, and mobile devices. 

• Maintain network systems, including switches, Wi-Fi hotspots, routers, and firewalls. 

• Create and maintain user training guides. 

• Install Ethernet wiring and create Ethernet cables as needed. 

• Support presentations with technology setup and troubleshooting. 

• Use SharePoint in Office 365 to create and deploy forms and documents to the intranet. 

• Collaborate with IT team members to implement proactive system improvements. 

• Perform other duties as assigned. 

Growth and Development 

• This position offers opportunities to: 

• Gain hands-on experience with advanced tools such as Microsoft Azure, Power BI, and WordPress. 

• Pursue professional certifications with organizational support. 

• Build skills in system administration, reporting, and data management. 

• Contribute ideas to strengthen IT infrastructure and user experience. 

Working Conditions 

• Occasional afternoon, evening, or weekend hours may be required. 

• Travel may be required using a personal vehicle; proof of insurance with minimum liability coverage is required. 

• Vision sufficient to read online records and related documentation. 

• Extended periods of sitting at a workstation for IT system updates, phone support, and email correspondence. 

• Ability to sit, stand, drive, or work at a computer for extended periods. 

• Physical mobility to work from ladders, under desks, or in tight spaces. 

• Ability to lift at least 50 lbs, bend, stoop, and reach as needed. 

• Ability to type and speak on the phone simultaneously. 

Salary : $22 - $31