What are the responsibilities and job description for the Evening Reporting Center Coordinator position at Option To Success Inc?
Schedule: Monday-Thursday 11AM-7PM
Company Overview
Option to Success Inc. is a dedicated nonprofit organization committed to empowering individuals and families through comprehensive mental health support, case management, and community-based services. Since 2012, we have focused on providing trauma-informed care, housing assistance, and wraparound services to underserved populations, including youth, families, and individuals facing housing instability. Our mission is to foster a culture of care by promoting empathy, inclusivity, empowerment, and success within the communities we serve.
Program Operations and Staff Leadership
· Direct and coordinate daily ERC operations, schedules, participant flow, staffing assignments, activity planning, supervision, and program coverage.
· Provide operational oversight and coaching to assigned Community Support Associates, care advisors, interns, volunteers, and other program personnel.
· Ensure staff understand participant needs, assigned duties, professional boundaries, safety expectations, documentation requirements, and emergency procedures.
· Coordinate with the COO, Clinical Director, clinicians, case managers, and other OTS leaders regarding service delivery, program capacity, participant needs, and quality improvement.
· Maintain a structured, predictable, welcoming program environment that promotes accountability, emotional safety, positive youth development, and successful community participation.
· Monitor attendance, staffing sufficiency, participant engagement, activity completion, documentation timeliness, incidents, and other program performance indicators.
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Retirement plan
Education:
- High school or equivalent (Preferred)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Work Location: In person
Salary : $20