Intake Coordinator - Murray

Extraordinary Careers. Endless Possibilities.

With the nation’s largest home infusion provider, there is no limit to the growth of your career.

 Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.

Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you’re empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary:

This team member will play a critical role in the patient intake process, as well as, help triage phone calls, review lab results and medical documentation from referring providers, upload and complete orders in our EMR to send to our providers for clinical review, assist with patient assistance and free medication patients, and be available for coverage in our infusion clinic.

Job Description: ​

Job Responsibilities (listed in order of importance and/or time spent)

• Uploads/completes initial referral order from specialist/provider in EMR

• Provides excellent customer service to all referral sources and patients

• Is responsible for triaging patient phone calls regarding clinical questions/follow up

• Helps assist with the intake process including but not limited to: reviewing fax/order, adding patient to EMR, accurately uploading order and creating primary/secondary medication cards

• Reviewing labs and results with patients, accessing LabCorp and other systems

• Following standard of practice regarding documentation of needed information prior to patient being treated

• Acts as a clinical resource to the patient registration team

• Obtains and evaluates appropriateness and completeness of initial orders

• Assist with patient assistance programs, free medication patients and foundations

• Available for coverage in infusion clinic, when needed

Supervisory Responsibilities

Does this position have supervisory responsibilities?

(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

No        X

Basic Education and/or Experience Requirements

•  Certified Medical Assistant or at least 5 years of medical office experience

Basic Qualifications

• Basic Medical Terminology and patient facing medical office experience

• Excellent customer service skills/computer skills

• Be able to work independently, prioritize and perform detailed work in a fast paced team environment

• Ability to multi-task between responsibilities and time management

• Effective communication skills via email, teams, phone, in-person

Travel Requirements:  (if required)

• None

Preferred Qualifications & Interests (PQIs)

• Infusion experience preferred

• Specialty lines of service experience preferred

This job description is to be used as a guide for accomplishing Company and department objectives, and only covers the primary functions and responsibilities of the position. It is in no way to be construed as an all-encompassing list of duties.

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $16.61-$26.96

Benefits:

-Medical, Dental, & Vision Insurance

-Paid Time off

-Bonding Time Off

-401K Retirement Savings Plan with Company Match

-HSA Company Match

-Flexible Spending Accounts

-Tuition Reimbursement

-myFlexPay

-Family Support

-Mental Health Services

-Company Paid Life Insurance

-Award/Recognition Programs

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

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