Senior Conversational Designer

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

Reporting to the VP of Product Design and Research, this role is responsible for creating all product design work related to customer and sales agent chat interactions including GenAI chatbot experiences and Voice UI (VUI). The ideal candidate has a passion for empathizing with users and should have experience designing natural conversational prompts, responses, chatbot and VUI workflows. The scope of this work will span residential and business channels as well as the internal tools that our front-line workers depend on.

This role will collaborate frequently with other product designers and UX Research to understand and mitigate customer and agent pain points while streamlining design patterns and workflows based on validated primary user intents across channels. Great presentation and communication skills that consistently build and evangelize the product narrative are essential. If you are seeking an opportunity to design from the bleeding edge of innovation on a highly collaborative human-centric team utilizing the latest in genAI tech, we are seeking you!

Responsibilities

• Lead design thinking discovery phase workshops to gather inputs, identify opportunities, and align stakeholders on a shared mission
• Collaborate closely with the VP of Product Design on design strategy and principles
• Collaborate with UX Research to understand and empathize with our business customers, and to test hypothesis and solutions ahead of and after development
• Collaborate with the Design Systems lead to plan, instantiate, and maintain an extensible component library based on atomic design
• Collaborate with Brand for brand voice in prompts and responses
• Be a co-author of all requirements that impact the user experience, and participate in requirements gathering, story grooming, and program increment rituals
• Evangelize best practices and data-driven decisioning
• Organize features and workflows around intuitive organizing principles to establish and maintain an extensive and modular information architecture
• Create and deliver all design work product
  
  

Qualifications

• 8 years Product Design Experience Bachelor’s degree in a related field or equivalent work experience
• 5 years designing with components and DS libraries in Figma and/or Sketch App
• 3 years Chatbot and VUI design experience
• Multimodal interaction design
• Voiceflow or Google DialogFlow experience is a plus
• Exceptional writing and grammar skills and/or copywriting strongly desired
• 5 years' experience working collaboratively within JIRA for tracking deliverables/tasks as a single source of truth
• Expert in color theory, typography, iconography
• Versed in voice, mobile, and desktop interaction patterns
• A strong portfolio demonstrating past work (please include a link in your resume or on the application under "web page or demo reel")
• A scrutinizing eye for design
• Copywriting experience with samples
• Excellent communication and presentation skills
• Proactive and self-motivated
• Accurate estimation and timely delivery
  
  

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $133,661.00 - $219,586.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.