What are the responsibilities and job description for the Customer Engagement Manager-Telcom position at Optimum?
Position: Manager, Customer Engagement (individual contributor)
Location: Long Island City, NY
Job details:
- Responsible for establishing a positive onboarding experience and engaging with customers throughout the lifecycle
- Responsible for over-builder forecasting, protecting current customers from being swept up by local competitors
- Making sure customers have a positive experience when moving out of their footprint and/or moving into a footprint (this is a major part of the role)
- Leveraging data from various sources in order to predict movement among competitors
Job skills:
- Strong Marketer, experience in Base Management, preferably in telecom
- Subscription-base experience
- Understands how to reach out to customers
- Executing campaigns
- Needs to be able to work with cross-functional teams (this role is the hub in a wheel working with DNA team, Creative/Copy and Product Teams)
- Experience running program meetings (setting agenda, creating materials, presenting)
- Needs to have strong follow-up skills
- MS Office Suite
- Will look at people from companies with base customers (i.e. SiriusXM, Financial Services)
Salary : $125,000 - $145,000