Field service engineer

WHAT WILL YOUR ROLE LOOK LIKE?

As a Field Service Engineer you’re responsible for installing, servicing and maintaining the equipment at our customer facilities according to the specifications.

• You will troubleshoot and resolve electrical, mechanical, software and sorter programming issues both on site and remote (via phone or remote access).
• After installation you give technical training and education to your client on how to set-up the machine, use it and fix first line failures. You also give advice on how to maintain the machine.
• You share your field experiences regarding bottlenecks and how to fix them with your service and engineering colleagues.
• Our customers are located worldwide. You will travel 140-180 days/year. Travel is both regional as international (valid passport is required)
• You report to the service manager

WHO ARE WE LOOKING FOR?

• That you’re located in Mid-West region (either at customers site or home based)
• That you have a Bachelor’s degree (mechanical or electrical) or comparable by experience
• That you have 3 – 5 years of experience as (service) technician, in which experience in machinery is an asset.
• That have a broad technical knowledge base: electrical troobleshooting (3-phase, 1-phase power, low voltage DC) and mechanical work experience, reading of electrical and mechanical drawings. Forklift certificate is a plus.
• That you have knowledge of Office 365. Knowledge of Linux, PLC, Siemens S7 and computer networks is an added value.
• That your English is fluent, both in writing as verbal and preferably. You know at least one other global language (f.i. Spanish)
• That you are a problem solver with a hands-on and client-centered mindset. You’re able to work under pressure in stressful situations.
• That you are communicative, flexible and adaptable towards working hours and availability for customers.

WHAT'S IN IT FOR YOU?

• Because of our wide variety of machine and the tailored solutions we offer your job is very versatile and technical challenging
• You’ll be working in a high-tech environment where quality is focus and where there is a lot of investment in R&D so your technical knowledge will always be up-to-date
• You will be working in a growing SME where we do not like to think in boxes and where there is room for your own initiative to help shape your own growth trajectory.
• We offer you a dynamic and varied job with the freedom to give it your own spin
• You’ll be working in a growing SME where we do not like to think in boxes and where there’s room for initiative
• Our organization is characterized by informal contacts, a family atmosphere and an environment where change is central
• Competitive market-based wage (range $70k - $85k) with health, dental and vision insurance, 401k, paid time off and sick pay. For your trips there’s mileage reimbursement and per diem reimbursement