What are the responsibilities and job description for the Service Manager position at Optimum RV?
About Us:
Optimum RV is a premier RV dealership dedicated to offering a wide selection of RVs, an excellent service department, and exceptional customer service. We are seeking a dedicated Service Manager to join our team to oversee our service department and ensure exceptional customer satisfaction.
Responsibilities:
The Service Manager will be responsible for managing the daily operations of the Service department. The primary duties will include:
- Overseeing all service operations, including scheduling, repair, and maintenance of RVs.
- Managing a team of service technicians and support staff, including hiring, training, and performance evaluations.
- Ensuring high levels of customer satisfaction by addressing customer inquiries and resolving service-related issues promptly.
- Maintaining accurate records of all service activities, including work orders, parts inventory, and customer communications.
- Collaborating with the sales and parts departments to ensure a seamless customer experience.
- Monitoring service department performance metrics and generating reports for senior management.
- Ensuring compliance with safety regulations and company standards.
- All other responsibilities as assigned.
Minimum Qualifications:
- Proven experience as a service manager or in a similar managerial role within the automotive or RV industry.
- Strong knowledge of RV systems, maintenance, and repair procedures.
- Excellent leadership and team management skills.
- Outstanding customer service and communication skills.
- Ability to manage multiple tasks and prioritize effectively.
- Proficiency in using service management software and computer systems.
- High school diploma or equivalent; additional technical or business education is a plus.
- Ability to work flexible hours, including weekends and holidays.
- RVIA/RVDA certifications - preferred
Essential Characteristics:
- Customer Focused: We listen, solve problems, and stay focused on our mission.
- Humble: We stay coachable and always learning, confident in our skills but never arrogant.
- Reliable: We keep our word to our team and our customers--doing what we say every time.
- Relentless Drive: We have a strong work ethic, sense of urgency, and never settle in the pursuit of our mission.
Optimum RV LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV LLC is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.
- Competitive wages
- 401K
- Medical insurance
- Dental insurance
- Vision Insurance
- Company-Paid Life insurance
- Supplemental Life Insurance
- Short- & Long-Term Disability
- Critical Illness, Accident and Hospital Indemnity coverage
- EAP
- Wellness Program including Gym Reimbursement
- Vacation, Personal Time & Holiday pay