What are the responsibilities and job description for the Service Advisor position at Optimum RV?
About Us:
Optimum RV is a premier RV dealership dedicated to providing high-quality recreational vehicles and exceptional service. We are seeking an organized and customer-focused RV Service Advisor to join our service team and provide outstanding support to our customers.
Responsibilities:
Service Advisors are the primary point of contact for our customers who have service needs. The primary duties will include:
- Greeting customers and determining their service needs through active listening and effective questioning.
- Creating detailed and accurate work orders for service technicians based on customer requests and vehicle diagnostics.
- Providing customers with estimates for repairs and maintenance, explaining the scope of work and associated costs.
- Communicating with service technicians to ensure timely completion of work and updating customers on the status of their vehicles.
- Coordinating with the parts department to ensure necessary parts are available for service jobs.
- Handling customer inquiries and resolving service-related issues in a professional and courteous manner.
- Maintaining accurate records of all service transactions, including work orders, invoices, and customer communications.
- Ensuring a high level of customer satisfaction by providing exceptional service and support.
- Staying up-to-date with RV product knowledge and service procedures through ongoing training and professional development.
- Adhering to all safety protocols and company policies.
- All other responsibilities as assigned.
Minimum Qualifications:
- Proven experience as a service advisor or in a similar customer service role, preferably in the automotive or RV industry.
- Strong knowledge of RV systems, maintenance, and repair procedures (preferred).
- Excellent customer service and communication skills.
- Ability to effectively manage multiple tasks and prioritize work in a fast-paced environment.
- Proficiency in using service management software and computer systems.
- High school diploma or equivalent; additional technical or business education is a plus.
- Valid driver's license with a clean driving record.
- Ability to work flexible hours, including weekends and holidays.
Essential Characteristics:
- Customer Focused: We listen, solve problems, and stay focused on our mission.
- Humble: We stay coachable and always learning, confident in our skills but never arrogant.
- Reliable: We keep our word to our team and our customers--doing what we say every time.
- Relentless Drive: We have a strong work ethic, sense of urgency, and never settle in the pursuit of our mission.
Optimum RV LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV LLC is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.
- Competitive wages
- 401K
- Medical insurance
- Dental insurance
- Vision Insurance
- Company-Paid Life insurance
- Supplemental Life Insurance
- Short- & Long-Term Disability
- Critical Illness, Accident and Hospital Indemnity coverage
- EAP
- Wellness Program including Gym Reimbursement
- Vacation, Personal Time & Holiday pay