What are the responsibilities and job description for the Service Advisor position at Optimum RV TX LLC?
About Us:
Optimum RV is a premier RV dealership dedicated to providing high-quality recreational vehicles and exceptional service. We are seeking an organized and customer-focused RV Service Advisor to join our service team and provide outstanding support to our customers.
Responsibilities:
Service Advisors are the primary point of contact for our customers who have service needs. The primary duties will include:
- Greeting customers and determining their service needs through active listening and effective questioning.
- Creating detailed and accurate work orders for service technicians based on customer requests and vehicle diagnostics.
- Providing customers with estimates for repairs and maintenance, explaining the scope of work and associated costs.
- Communicating with service technicians to ensure timely completion of work and updating customers on the status of their vehicles.
- Coordinating with the parts department to ensure necessary parts are available for service jobs.
- Handling customer inquiries and resolving service-related issues in a professional and courteous manner.
- Maintaining accurate records of all service transactions, including work orders, invoices, and customer communications.
- Ensuring a high level of customer satisfaction by providing exceptional service and support.
- Staying up-to-date with RV product knowledge and service procedures through ongoing training and professional development.
- Adhering to all safety protocols and company policies.
- All other responsibilities as assigned.
Minimum Qualifications:
- Proven experience as a service advisor or in a similar customer service role, preferably in the automotive or RV industry.
- Strong knowledge of RV systems, maintenance, and repair procedures (preferred).
- Excellent customer service and communication skills.
- Ability to effectively manage multiple tasks and prioritize work in a fast-paced environment.
- Proficiency in using service management software and computer systems.
- High school diploma or equivalent; additional technical or business education is a plus.
- Valid driver's license with a clean driving record.
- Ability to work flexible hours, including weekends and holidays.
Essential Characteristics:
- Customer Focused: We listen, solve problems, and stay focused on our mission.
- Humble: We stay coachable and always learning, confident in our skills but never arrogant.
- Reliable: We keep our word to our team and our customers-doing what we say every time.
- Relentless Drive: We have a strong work ethic, sense of urgency, and never settle in the pursuit of our mission.
Benefits:
- Competitive wages
- 401K
- Medical insurance
- Dental insurance
- Vision Insurance
- Company-Paid Life insurance
- Supplemental Life Insurance
- Short- & Long-Term Disability
- Critical Illness, Accident and Hospital Indemnity coverage
- EAP
- Wellness Program including Gym Reimbursement
- Vacation, Personal Time & Holiday pay
Optimum RV LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV LLC is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.