Customer Service Representative

Job Summary
We are seeking an energetic and dedicated Customer Service Representative to join our dynamic team! In this vital role, you will be the friendly face and helpful voice for our valued customers, providing exceptional support and ensuring a positive experience at every interaction. Your enthusiasm, organizational skills, and ability to handle multiple tasks with professionalism will help foster strong customer relationships and contribute to our company’s success. This paid position offers an exciting opportunity to develop your office management and customer service skills in a fast-paced environment.

Responsibilities

• Greet customers promptly and courteously at the front desk, creating a welcoming atmosphere.
• Manage multi-line phone systems efficiently, directing calls to appropriate departments or personnel.
• Assist customers with inquiries, product or service information, and resolve issues with a positive attitude.
• Maintain accurate data entry records using computer skills and software such as Microsoft Office, Google Workspace, and QuickBooks.
• Support office management tasks including filing, proofreading documents, calendar management, and organizing appointments.
• Handle clerical duties such as filing, photocopying, faxing, and managing correspondence to ensure smooth office operations.
• Provide administrative support including typing reports, managing customer support tickets, and supporting bookkeeping activities.

Experience

• Previous office experience or clerical experience is highly preferred.
• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel), Google Workspace, and data entry tools.
• Experience in customer service roles demonstrating excellent phone etiquette and communication skills.
• Bilingual abilities are a plus for serving diverse customer needs effectively.
• Familiarity with office management tasks such as calendar management, filing systems, and time management strategies.
• Knowledge of medical or dental receptionist duties or personal assistant experience is advantageous but not required.
• Demonstrated organizational skills with the ability to multitask efficiently in a fast-paced environment. Join us to make a difference through outstanding customer support! We value energetic professionals who thrive on helping others while growing their career in a supportive workplace environment. This role is paid and offers opportunities for professional development in office management, administrative support, and customer relations.

Job Types: Full-time, Part-time

Pay: $25.00 - $29.91 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Work Location: Hybrid remote in New York, NY 10040

Salary : $25 - $30