What are the responsibilities and job description for the Business Manager- Tech Bus Ops position at Optimum?
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We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
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Job Summary
The Business Operations Manager for Technology Operations will act as a strategic partner and advisor to the SVP of Technical Operations, ensuring smooth operations, effective communication, and efficient decision-making within the Technology Operations Department. This is a key leadership role requiring exceptional organizational, analytical, and interpersonal skills, as well as a deep understanding of technology and business processes.
Responsibilities
- Act as a strategic advisor to the SVP of Technical Operations and members of their leadership team.
- Collaborate and work closely with the Chief of Staff to the EVP, CTIO ensuring alignment on strategic initiatives and cross-functional priorities.
- Establish, manage and lead program plans focused on maturing cross-team operations in support of team objectives.
- Partner with Technology Operations and CPTO leaders on researching and implementing alternate tactics and strategies when Technology Operations priorities are at risk or team-specific or cross-team operations are proving to be inefficient.
- Represent the Technical Operations in meetings and by email with internal and external stakeholders with a focus on operational maturity and program execution.
- Create and distribute executive level communications, presentations, reports, and other correspondence on behalf of the SVP of Technology Operations based on their strategic and tactical priorities.
- Support the SVP of Technical Operations in meetings by capturing, assigning, leading and/or tracking the completion of corresponding action items.
- Provide regular updates to senior leadership on the status of strategic Technology Operations initiatives and the continuous improvement efforts of CPTO driven by Technology Operations
- Act as the liaison between Technology Operations and other executives and stakeholders to ensure consistent communication and ensuring involvement or decision-making at the appropriate time.
- Support and partner with the SVP of Technology Operations and department leadership on strategic planning, policy development, and decision-making.
- Work with each Technology Operations leader to facilitate timely and effective completion of projects and within Technology Operations. Monitor progress, identify and work with each leaders on addressing potential risks and issues, and ensure alignment with relevant deadlines.
- Create and maintain processes to enable effective project and operational visibility across all Technology Operations teams and the CPTO Program Management Office.
Qualifications
- Bachelor’s degree in technology, management information systems, business administration, or a similar field (Masters preferred).
- Minimum of 8-10 years of Information Technology management and/or program management experience.
- Experience managing programs with Cloud Technologies required.
- Management experience with Technology Operations across internally used technology platforms as well as customer facing products
- Minimum of 4-5 years of experience in developing short and long range strategic plans, forecasting, and budgeting.
- Track record of organizing and directing multiple teams, departments and projects.
- Executive-level written and verbal communication skills
- Highly effective time management and organization skills
- Critical thinking problem-solver
- Strong relationship builder
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $102,816.00 - $168,912.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Salary : $102,816 - $168,912
