What are the responsibilities and job description for the Endpoint Administrator position at Optimum Communications Inc.?
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The Specialist Computing is responsible for managing and supporting the organization's end-user computing environment, including the administration of Microsoft Intune, SCCM (System Center Configuration Manager) and Jamf Pro. This role involves ensuring the stability, integrity, and efficient operation of the systems that support core organizational functions. This role is also responsible for managing system updates, planning, testing and deploying required applications and operating system upgrades, and maintaining the security and compliance of the end-user computing environment.
Additionally, the role will serve as an escalation point for issues with end-user services such as printing, VPN/connectivity tools, and collaboration software. The specialist will provide next level support for the Service Desk and Deskside Support teams, and at times will be required to provide direct support to end-users. Lastly, the Specialist Computing plays a critical role in maintaining the operational efficiency and security of the organization's end-user computing environment.
- Provide daily management and support of the Microsoft Intune, SCCM, and Jamf environments
- Serve as the escalation point for the Service Desk and Deskside support group for Windows, macOS/iOS/Android issues. Provide individual end-user support as needed to resolve prevalent issues, including using remote control tools to conduct troubleshooting sessions
- Coordinate, plan, and execute enterprise-wide deployments for end user devices through systems management tools, including software deployment, monthly security update deployment, security policies
- Submit detailed troubleshooting notes in all Incidents and Service Requests, escalate issues to either engineering teams or vendors as necessary to resolve issues
Collaborate with engineering teams to identify opportunities for improvement - Review, validate, and coordinate upgrades for end user device operating systems, including quarterly review and remediation of outdated operating system versions
- Ensure compliance with organizational standards and security policies
- Proven experience with Microsoft Intune, SCCM, and Jamf Pro administration and troubleshooting
- Proven experience with Microsoft Intune, SCCM, and Jamf Pro administration and troubleshooting
- Strong understanding of Windows, macOS, iOS and Android, including device management and software deployment principles
- General knowledge of DNS structure and DNS records
- Ability to work independently and as part of a team, with a focus on customer service
- Excellent problem-solving skills and the ability to manage multiple tasks simultaneously
- Experience with VMware Horizon is a plus
- 1-3 years on a Level 2 support team or 3-5 years in a senior role on a Level 1 support team
- A bachelor's degree in IT is preferred
At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.
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