Spa Operations Manager

Job Overview
At Optimize Wellness & Aesthetics, our mission is to guide clients on long-term wellness journeys while delivering high-touch clinical services and aesthetics. We offer advanced IV therapy, medical-grade facials, injectables, hormone optimization, hair restoration, weight management, in a luxurious, client-focused setting.

We are seeking an experienced, dynamic Spa Manager to lead our spa operations, ensuring exceptional customer service and efficient management of daily operations. The ideal candidate will work closely with our owners to support the growth of the business and enusre our staff is delivering a seamless, world-class client experience.

The ideal candidate will possess strong leadership skills, a passion for wellness and aesthetic services, and be passionate about growing a small buisness. This role offers an exciting opportunity to manage a thriving spa environment while fostering a welcoming atmosphere for clients and staff alike.

Responsibilities

• Support front desk receptionist duties and oversee daily spa operations, ensuring smooth and efficient client experience
• Support hiring, training, scheduling, and performance evaluations.
• Develop and implement marketing strategies to attract new clients and retain existing ones.
• Handle client inquiries and escalations with professionalism.
• Maintain inventory control of products and supplies, including purchasing and stock management.
• Ensure compliance with health and safety regulations and maintain cleanliness standards
• Manage inbound lead follow-up and work with our marketing vendor on social strategy and execution.
• Monitor sales performance, set sales targets, and develop strategies to meet or exceed goals

Skills

• Leadership and team management abilities with supervisory experience in a retail or service environment is a plus
• Excellent communication skills; bilingual or multilingual abilities are a plus
• Sales management, and customer service excellence
• Experience with inventory management, POS systems
• Skilled in employee orientation, training & development, and coaching staff for optimal performance
• Organizational skills with the ability to multitask effectively in a fast-paced setting
• Marketing expertise, including merchandising and promotional strategies
• Ability to manage shift schedules efficiently while maintaining high standards of service quality
• Cross-Location Support: Work at both our West Des Moines and Grimes locations, with occasional work-from-home projects (West Des Moines will be primary work location).
• Prior experience in a spa, medical clinic, hospitality, or other client-facing environment.
• Strong organizational skills and the ability to multitask in a fast-paced setting
• Tech savvy, with the ability to learn the POS system (Boulevard), Cherry financing, and existing comfort with Microsoft Office, Google Suite, and Canva.
• Social media and light design experience preferred.
• Understanding of medical terminology is a plus.
• Consistent Saturday availability (at least 2 Saturdays per month).

This position offers an engaging environment where leadership meets customer-centric service. Candidates should be organized self-starters with a passion for wellness industry trends and team development. We value proactive individuals who thrive in managing multiple responsibilities while fostering a positive workspace.

Schedule & Compensation

• Hours: 36-40 hours/week (3-4 weekdays rotating Saturdays).
• Pay: Hourly (DOE) tips, commissions, and performance bonuses.
• Growth: Potential for management/Profit sharing

Operating Hours
Mon–Fri: 9am–6pm
Sat: 9am–4pm
Sun: Closed (dedicated rest & family time)

About Us: chooseoptimizewellness.com

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• What interests you about this role?
• Can you work rotating Saturday shifts, 9-4?

Work Location: In person

Salary : $50,000 - $80,000