What are the responsibilities and job description for the Verizon Customer Service Representative position at Optimize Consulting?
We are a Pittsburg team representing Verizon, a leader in telecommunications and technology. Our mission is to provide exceptional in-person customer service and sales experiences, helping customers navigate and select the best Verizon products and services to meet their needs. As a Verizon Customer Service Representative, you will play a pivotal role in delivering personalized service to customers in a retail environment.
Verizon Customer Service Representative Responsibilities:
- Greet and assist customers in person, addressing their inquiries and providing information about Verizon's products and services.
- Showcase and explain the features and benefits of various Verizon products, including smartphones, accessories, and service plans.
- Utilize consultative sales techniques to recommend products and services that align with customer needs, and guide them through the enrollment process.
- Assist customers with account setup, billing inquiries, and service modifications, ensuring a seamless experience.
- Work closely with team members to achieve sales targets and maintain a high standard of customer service.
Verizon Customer Service Representative Qualifications:
- Previous experience in retail sales or customer service is preferred.
- Excellent verbal and written communication abilities.
- Comfortable using sale systems and mobile technology.
- Ability to address customer concerns and find effective solutions.
- Collaborative attitude and willingness to support team objectives.
This full-time, Verizon Customer Service Representativerole offers the opportunity to earn $175–$200 per new customer enrolled, with typical associates enrolling 2–3 new customers daily. The position requires approximately 40 hours per week, with responsibilities including face-to-face customer service and sales within assigned Pittsburgh territories and participation in in-office meetings as necessary.
Job Type: Full-time
Pay: $900.00 - $1,400.00 per week
Work Location: In person
Salary : $900 - $1,400