What are the responsibilities and job description for the Office Manager position at optimamedical?
About Optima Medical
Optima Medical is an Arizona-based medical group consisting of 30 locations and over 130 medical providers, who care for more than 200,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities "Live Better, Live Longer" through personalized healthcare, with a focus on preventing the nation’s top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management, and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard.
Position Summary
Optima Medical is looking for a highly organized, people‑focused Office Manager to lead one of our primary care clinic locations. This role oversees daily clinic operations and ensures a smooth, efficient, and patient‑centered experience. The Office Manager will supervise clinical and administrative staff—including Medical Assistants and Front Desk team members—while supporting providers and maintaining workflow efficiency.
Key Responsibilities
- Oversee day‑to‑day operations of the clinic to ensure efficient patient flow and exceptional service
- Provide leadership, coaching, and support to Medical Assistants, Front Desk staff, and other clinic support roles
- Manage staff scheduling, timecards, performance, and general HR‑related tasks for the clinic team
- Assist with onboarding and training new employees
- Ensure proper use of eClinicalWorks (eCW) and support staff with EMR workflows
- Maintain compliance with clinic policies, procedures, and quality standards
- Monitor and manage clinic metrics, patient satisfaction, and operational performance
- Serve as the on‑site point of contact for providers, patients, and corporate departments
- Handle escalated patient concerns professionally and promptly
- Monitor inventory, supplies, and equipment to keep the clinic fully operational
- Support initiatives to increase efficiency, productivity, and overall clinic performance
Qualifications
- Medical Assistant (MA) certificate or diploma required
- Prior experience in medical office management, healthcare administration, or clinic leadership required
- Experience supervising clinical or administrative medical staff strongly preferred
- Knowledge of primary care or outpatient workflows
- Familiarity with eClinicalWorks (eCW) preferred
- Strong communication, leadership, problem‑solving, and organizational skills
- Ability to thrive in a fast‑moving, patient‑centered environment
- High school diploma required; additional medical or business education a plus
Why Join Our Team?
- Substantial growth opportunities
- Leadership and mentoring
- Resources to further career
- Fun work environment (lunches, events, holiday parties)
- Benefits (medical/vision/dental/401k/paid holidays)
- Supportive and positive work environment