What are the responsibilities and job description for the Director of Behavioral Health Services position at optimamedical?
About Optima Medical
Optima Medical is an Arizona-based medical group consisting of 30 locations and over 130 medical providers, who care for more than 200,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities "Live Better, Live Longer" through personalized healthcare, with a focus on preventing the nation’s top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management, and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard.
Position Summary
The Director of Behavioral Health Services provides strategic, operational, and people leadership for Optima Medical’s integrated Behavioral Health program operating under the Collaborative Care Management (CoCM) model. This role oversees psychiatric providers and services, behavioral health care coordination, and virtual care operations while ensuring quality, compliance, and scalable growth across a primary care–embedded model.
Responsibilities
• Provide end-to-end leadership of Optima Medical’s integrated and virtual Behavioral Health program
• Ensure fidelity to the Collaborative Care Management (CoCM) model and clinical workflows
• Oversee psychiatric providers, Behavioral Health Care Coordinators (BHCs), managers, and operational leadership
• Lead integration of behavioral health services within primary care workflows
• Establish clear ownership of medication management, escalation pathways, and clinical decision-making
• Monitor and analyze KPIs related to access, outcomes, engagement, and operational performance
• Partner with billing and compliance teams to support CoCM billing and psychiatric E/M documentation
• Support hiring, onboarding, training, and performance management of behavioral health leadership
• Drive continuous improvement initiatives to optimize workflows, quality, and patient experience
Qualifications
• Bachelor’s degree in Healthcare Administration, Business, or a related field
• 5 years of leadership experience in behavioral health operations, integrated care, or primary care settings
• Direct experience with Collaborative Care Management (CoCM) models
• Strong understanding of psychiatric provider workflows and measurement-based care
• Proven people-leadership experience managing managers and multidisciplinary teams
• Experience with virtual or telehealth behavioral health services preferred
• Familiarity with CMS CoCM billing (99492–99494) and psychiatric E/M coding preferred
Why Join Our Team?
• Substantial growth opportunities
• Leadership and mentoring
• Fun work environment (happy hours, lunches, events, holiday parties)
• Comprehensive benefits (medical, vision, dental, 401k, paid holidays)
• Supportive and positive work environment