Patient Onboarding Specialist – Evening Shift (3 PM – 11 PM)

Optimal Care is where your dedication meets a rewarding career. 

As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. 

What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work. 

Exceptional Benefits:

• Minimum of 3 Weeks Paid Time Off (PTO) 
• Company Vehicle Program for field roles
• Medical, Dental, and Vision Insurance
• HSA and FSA options including Dependent Care
• Company paid Short Term Disability
• Company paid Life Insurance
• 401(k) with Employer Match
• Mileage Reimbursement 
• Pet Insurance
• ID and Fraud Protection
• And more...

Key Responsibilities 

The Hospice and Physician Services Intake Coordinator is responsible for converting referrals for delivery of services, taking referrals, data entry, answering inquiries, and disseminating information about the agency. This position establishes and maintains effective and efficient systems for patient referrals, data entry, and communications to support the department in securing referrals. This position assists with daily operations of the agency including coordinating referrals and maintaining communication between supervisors, the sales team, and the agency.

This position is perfect for someone who thrives in a fast-paced office environment, loves helping people, and has a keen eye for detail. You'll manage the entire intake process - from receiving referrals to coordinating with our clinical teams - ensuring smooth, efficient service delivery that makes a real difference in people's lives.

In this role you will be responsible for: 

• Establishes and maintains effective and efficient systems for patient referrals to ensure proper intake and dissemination of information regarding patient referrals, eligibility requirements, and community resources
• Accepts patients for referrals utilizing an established system for patient referrals in accordance with the administrative policy
• Receives, interprets and manages patient/ client referrals with the intent of converting to actual admissions for services
• Answers all inquiries regarding agency services and disseminates appropriate information including referrals to community resources
• Always displays excellent internal and external customer relations skills
• Accurately documents or tracks all referrals received by the agency for trending reports
• Greet visitors courteously and ensure their needs are met
• Maintain organized systems to support continuity of quality patient care
• Accurately enter all necessary information into company database systems
• Responsive to internal and external customer needs
• Satisfies expectations and requirements of external and internal customers
• Maintains current knowledge of, and effects compliance with all federal, state and local regulations
• Greets all individuals arriving at the office courteously and ensure their needs are met
• Maintains organized, effective and efficient systems and communication to ensure the continuity of quality patient care delivered
• Assists in evaluating agency operations and systems and identifies ways to enhance workflow and productivity
• Accurately & in a timely manner transfers referral to supervisor or scheduler for patient evaluation
• Notifies supervisor of any problems requiring administrative attention and intervention
• Accurately data processes all necessary information into the company database software for immediate use
• Accurately credentials all request to add new physicians and facilities following the outlined credentialing process

Required Qualifications

• High school diploma or GED
• Interpersonal skills and ability to communicate professionally and effectively
• Knowledge of medical terminology
• Strong verbal and written communication skills
• Ability to operate computer and office equipment
• Proficiency in Microsoft Office Suite and data entry skills
• Responds to suggestion constructively
• Skilled in conflict resolution
• Proven interpersonal, coordination, and leadership skills
• Reliable transportation with valid automobile insurance

Preferred Qualifications

• Associate's degree preferred
• Minimum 1 year of experience in a healthcare setting preferred
• Knowledge of Medicare, Medicaid, and third-party payor guidelines preferred

Location 

• Office Location:  801 Rosehill Road, Jackson, MI 49202

Hours 

• Monday - Friday, 3:00 PM– 11:00 PM (on-site)
• Weekend rotation (remote)