Behavioral Health Administrative Assistant - Traveling

Optimae values diversity and we encourage everybody, including those from traditionally overlooked identity groups, to apply.

JOB SUMMARY

The Behavioral Health Administrative Assistant performs general office and receptionist duties. The Behavioral Health Administrative Assistant will provide pleasant and professional office support to the public and to other staff members. The Behavioral Health Administrative Assistant will be required to travel to multiple office sites within Iowa as needed.

DUTIES AND RESPONSIBILITIES

• Understands, believes in, and adopts Optimae LifeServices’ Mission, Vision, and Core Values.

• Legal ability to drive (including obtaining insurance) and use of your personal vehicle may be an integral aspect of the role.

• Greets the public in person and on the phone in a polite and professional manner, providing general information, answering questions, and directing people to appropriate staff.

• Performs job in compliance with applicable laws, agency policies and procedures as well as community and professional standards.

• Becomes proficient in scheduling appointments and other assigned tasks using Credible software.

• Maintains privacy in all aspects of the job.

• Responsible for the day to day office phone management. Answers phone, receives messages, and returns messages as appropriate. Makes daily reminder calls to customers. Assures the office phones are forwarded to answering service for after hours, weekends, and holidays for on call staff.

• Collects co-pays, balances at the window; updates client information in Credible.

• Complete bank deposits as needed; collects on A/R balances.

• Processes critical incidents within the requested timeframe, submits to Regional Office Manager for review

• Verifies customers’ insurance daily.

• Research and resolve denials.

• Receives, sorts, files and retrieves forms, correspondence and documents.

• Processes and distributes confidential and sensitive information.

• Establishes updates and maintains filing system in order to manage files and records.

• Composes, formats, and types routine correspondence, reports, and other documents.

• Operates a variety of office equipment including, but not limited to personal computers, printers, copiers, scanners, fax machines and adding machines.

• Prepares, receives and processes incoming mail, fills copy machine, shreds paper, and delivers faxes.

• Assists with records requests, correspondence and faxes/mailing records.

• Attends meetings and educational programs as required.

• Actively markets Optimae to potential business partners with approved marketing materials. Marketing will include in-person visits, email and phone communication.

• Participates in Optimae quality improvement activities.

• Participates and communicates with other departments within

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Benefits:

Salary : $16 - $18