Property Operations Technology Specialist - Scottsdale, AZ

The Property Operations Technology Specialist serves as the primary support resource for Optima’s property technology ecosystem. This role focuses on delivering strong results hrough proactive support, ticket resolution, and hands-on training for on-site teams. The Specialist ensures smooth operation of property management systems, resident engagement tools, and related platforms by maintaining user access, troubleshooting issues, and providing timely assistance. This position is critical to empowering team members with the tools and knowledge they need for operational excellence.

About Optima

Optima is a privately-held real estate firm with offices in Illinois and Arizona. For more than 40 years, Optima has been developing, designing, building and managing striking urban and suburban luxury residential communities. From the beginning, Optima aimed to reinvent housing by integrating the functions involved in new construction within one company. Optima controls and executes every aspect of the process in-house – development, design, construction, sales and management – for a dynamic system that offers greater focus and flexibility. Optima is committed to delivering extraordinary living through design, innovation, sustainability and management.

Reporting to the Director of Property Operations, the successful candidate will thrive in a team-oriented environment and should possess the following:

What You'll Do

Support Desk & Ticket Management

• Serve as the first point of contact for all property technology inquiries
• Manage and resolve support tickets promptly, escalating as needed
• Maintain and administer all applicable user logins and permissions
• Review and maintain a log of software service requests and errors; leverage insights to request system enhancements
  
  

System Auditing & Compliance

• Audit on-site functions as requested to ensure proper usage of software and accurate data entry
• Monitor adherence to established technology protocols and standards
  
  

Training & Knowledge Sharing

• Maintain a systems and procedures helpline for on-site team members via phone and email
• Be available on-call for systems emergencies
• Conduct on-site classroom training, one-on-one sessions, and webinar training as required
  
  

Collaboration

• Work closely with property operations teams to identify recurring issues and recommend solutions
• Partner with technology vendors for troubleshooting and minor configuration support
  
  

Property Technology Implementation & Support

• Manage setup and configuration of all core systems for new properties, including:
• Property Control, unit types/charges, rentable items, ABP
• Banking interfaces, Payment Manager, recurring payments, merchant accounts
• Yardi Voyager, RENTCafe, Blue Moon, PetScreening, ePremium, CheckScan
• Serve as project manager for onboarding new communities and major system integrations
• Develop and maintain detailed SOPs and system configuration standards
  
  

Systems Integration & Vendor Management

• Lead integrations with third-party platforms such as:
• Elevated Living, HappyCo, Opiniion, Knock CRM, Engrain, Yardi Maintenance App
• Coordinate with external vendors to ensure timelines, data integrity, and platform compatibility
• Evaluate performance of current vendors (e.g., TechKey) and identify opportunities for improvement or replacement
  
  

Reporting & Continuous Improvement

• Collaborate with asset management and operations teams to define data reporting needs
• Identify and implement technology solutions to improve efficiency and resident experience
• Track technology performance, usage, and satisfaction across the portfolio
  
  

What You'll Need

• Bachelor’s degree preferred, or equivalent combination of education and experience
• 3–5 years of experience with property technology, operations systems, or related fields
• Hands-on experience with Yardi Voyager and integrations (RENTCafe, Blue Moon, etc.) highly preferred
• Advanced computer and systems skills including Excel, project management tools, and databases
• Strong attention to detail, process thinking, and organizational skills
• Excellent communication and interpersonal skills across technical and operational teams
• Proactive, resourceful, and self-motivated with a bias for action
  
  

Additional Information

• Occasional travel may be required for site support or vendor meetings
• Must be able to manage multiple priorities in a fast-paced, growth-oriented environment
• This is a key cross-functional role bridging property operations, asset management, IT, and vendor partners
  
  

What You'll Receive

• At Optima, we believe benefits should be meaningful, competitive, and supportive of your whole life.
• Benefits provided include:
• 100% Company-Paid Medical Plan Option
• 401k with Employer Match
• Paid Parental Leave
• Paid Time Off & Holidays
• A beautiful, design-forward workplace and dynamic team environment
  

At Optima, we believe meaningful work begins with meaningful people. Our teams are diverse, passionate, and united by a shared belief in excellence, innovation, and care. You’ll be part of a culture where individuality is valued and everyone plays a role in creating extraordinary living.

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