What are the responsibilities and job description for the Provider Relations Coordinator position at Optima Medical?
About Optima Medical:
Optima Medical is an Arizona-based medical group consisting of 30 locations and over 130 medical providers, who care for more than 200,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities "Live Better, Live Longer" through personalized healthcare, with a focus on preventing the nation’s top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management, and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard. The ideal candidate will have experience in a fast-paced, provider-focused environment and a passion for building strong relationships that support excellent patient care.
Responsibilities:
- Serve as the primary point of contact for providers in their assigned region, ensuring their needs and concerns are addressed in a timely and professional manner
- Communicate with new providers before their official start date to confirm home location assignments and coordinate training schedules
- Support provider onboarding and offboarding processes, coordinating with internal departments to ensure a smooth transition
- Assist with maintaining provider records, contracts, and related documentation
- Facilitate communication between providers and leadership to enhance engagement, retention, and satisfaction
- Provide administrative support for training and development within the assigned region, including scheduling sessions, tracking attendance, monitoring completion, and maintaining training materials
- Assist in planning and coordinating provider meetings, events, and recognition activities
Qualifications:
- At least 1 year of experience in provider relations, medical staff services, or healthcare administration preferred
- Strong organizational and administrative skills with the ability to manage multiple priorities simultaneously
- Excellent interpersonal, written, and verbal communication skills to effectively collaborate with providers and staff at all levels
- Experience with ADP or other HRIS platforms
- Positive, professional demeanor with a strong focus on service and relationship management
- Timeliness, dependability, and attention to detail
Why join our team?
- Substantial growth opportunities
- Leadership and mentoring
- Resources to further career development
- Fun work environment (lunches, events, holiday parties)
- Benefits (medical/vision/dental/401k/paid holidays)
- Supportive and positive work environment