What are the responsibilities and job description for the Behavioral Health Medical Assistant (Remote) position at Optima Medical?
Optima Medical is an Arizona-based medical group consisting of 34 locations and over 150 medical providers, who care for more than 200,000 patients. Our mission is to improve the quality of life throughout Arizona and Nevada by helping communities "Live Better, Live Longer" through personalized healthcare, with a focus on preventing the nation's top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management, and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard.
We are seeking a Behavioral Health Medical Assistant (MA) to support our telemedicine psychiatric providers. The ideal candidate will have strong communication skills, attention to detail, and a passion for helping others. This role involves coordinating virtual patient visits, managing records, and ensuring each patient receives a smooth, high-quality telehealth experience.
- Prepare patients for virtual appointments by confirming demographics, medications, and visit details.
- Obtain and document patient health information, including behavioral health screening tools.
- Conduct safety assessments for suicidality and crisis intervention as needed.
- Support psychiatric providers during telehealth visits with documentation and coordination.
- Accurately maintain patient records and manage workflows within eClinicalWorks (eCW).
- Assist with medication refills, lab orders, prior authorizations, and pharmacy communication.
- Coordinate follow-up appointments, conduct appointment reminders, referrals, and care coordination.
- Manage a cancellation list to ensure provider's schedules are full.
- Provide patient education and ensure timely communication regarding care plans.
- Accept incoming calls and respond to text messages from our main line.
- Certified or Registered Medical Assistant (CMA/RMA) required.
- 1 year of experience in behavioral health, telemedicine, or outpatient primary care preferred.
- Proficient in eClinicalWorks (eCW) EMR system preferred.
- Strong communication, empathy, and organizational skills.
- Ability to multitask and work independently in a remote environment.
- Must reside in NV.
- Must have HS diploma or GED equivalent.
Why join our team?
- Substantial growth opportunities
- Leadership and mentoring
- Resources to further career
- Fun work environment (events, holiday parties)
- Benefits (medical/vision/dental/401k/paid holidays)
- Supportive and positive work environment