What are the responsibilities and job description for the Call Center Agent position at Optima Dermatology?
Join Our Team at Advanced Dermatology!
At Advanced Dermatology, our mission to revolutionize skin care starts by partnering with outstanding, industry-leading dermatologists. We take pride in creating environments where our physicians and providers excel—and that includes having a skilled, supportive call center team to ensure every patient interaction runs smoothly.
We are currently seeking Call Center Specialists with experience in patient registration and insurance verification. In this role, you’ll be a key part of our front-line team, supporting a high call volume while delivering accurate data entry and exceptional service. You’ll help patients navigate scheduling, insurance, and questions about our services—all while providing a warm, professional, and seamless experience.
What You’ll Do
At Advanced Dermatology, our mission to revolutionize skin care starts by partnering with outstanding, industry-leading dermatologists. We take pride in creating environments where our physicians and providers excel—and that includes having a skilled, supportive call center team to ensure every patient interaction runs smoothly.
We are currently seeking Call Center Specialists with experience in patient registration and insurance verification. In this role, you’ll be a key part of our front-line team, supporting a high call volume while delivering accurate data entry and exceptional service. You’ll help patients navigate scheduling, insurance, and questions about our services—all while providing a warm, professional, and seamless experience.
What You’ll Do
- Handle a high volume of inbound and outbound patient calls with professionalism and empathy
- Complete patient registration, perform accurate data entry, and verify insurance information
- Support appointment scheduling and respond to practice-related inquiries
- Ensure patients have a positive experience from their first call through their visit
- Experience in medical office administration, patient registration, insurance verification, or call center support
- Comfort working in a fast-paced, high-call-volume environment
- Strong attention to detail with proven data entry accuracy
- Excellent communication and interpersonal skills
- A team-oriented mindset and commitment to outstanding patient care
- Work alongside passionate dermatologists and providers in a supportive, collaborative environment
- Be part of a team that values excellence, growth, and an exceptional patient experience