Dispatch

The Dispatcher is responsible for coordinating and managing daily transportation operations to ensure on-time, efficient, and accurate delivery services. This role serves as the central communication point between drivers, customer service, and management. Dispatchers monitor routes, respond to real-time service changes, and proactively resolve issues to maintain service excellence for Optima’s customers.

• Coordinate and assign delivery routes to drivers to ensure timely and efficient service.
• Monitor routes and delivery progress throughout the day using dispatch and tracking systems.
• Communicate continuously with drivers to provide updates, resolve issues, and adjust routes as needed.
• Work closely with the Customer Service team to provide realtime delivery updates and resolve service concerns.
• Respond to service disruptions, delays, or route changes with quick decisionmaking and problem resolution.
• Document and track delivery activity, exceptions, and service issues within dispatch and ticketing systems.
• Ensure all routes are properly covered and make staffing or routing adjustments as needed.
• Maintain clear communication with management regarding operational challenges and daily performance.
• Assist with reporting, administrative tasks, and operational support to ensure continuity of service.
Knowledge and Experience
• 13 years of experience in dispatching, transportation, logistics, or a fastpaced operational environment.
• Strong decisionmaking, problemsolving, and multitasking skills.
• Ability to remain calm and organized in a highpressure, timesensitive environment.
• Excellent communication skills when working with drivers, customer service, and management.
• Comfortable working within multiple dispatch and tracking software systems.
• Strong attention to detail and ability to manage changing priorities throughout the day.
• Teamoriented mindset with a proactive approach to operational challenges.
• does require some Saturday shift