What are the responsibilities and job description for the Registration Clerk/ED (FT) - Reidsville, GA position at Optim?
Primary Duties: Primary Duties: Primary job duties include but not limited to.
· Pre-registers patients for scheduled admissions and outpatient procedures.
· Obtains authorization and verifies insurance.
· Accepts reservations from any physician's office.
· Obtains signatures on Conditions of Admissions and any Authorization for Treatment and initiates the advance directive process. Communicates with nursing services when no advance directive is available.
· Provides information to the patient/representative about complaint process, patient rights, HIPAA and visiting hours. Distributes hospital specific literature.
· Communicates with the nursing department to ensure that patients' valuables are taken home by a family member or secured in a safe place.
· Communicates appropriately and clearly to supervisor, nurse managers, coworkers and physicians.
· Consults other departments as appropriate to provide for an interdisciplinary approach to the patient's needs.
· Responsible for knowing hospital policies and being familiar with hospital services that are available.
· Responsible, when previous arrangements have been made or co-payment is required, to collect such payments, and record.
· Demonstrates an ability to be flexible, organized and function well in stressful situations.
· Treats patients and their families with respect and dignity; ensures confidentiality of patients' record.
· Answers telephone calls promptly and professionally. Routes calls appropriately, offers voice mail, pages or redirects calls as needed.
· Greets, directs and assists patients and visitors as needed.
· Informs registration/admitting when patient arrives and appropriately and courteously screens solicitors for relevance to organization needs. (Front Desk mainly)
· Directs patients/visitors to appropriate waiting areas.
· Responsible for notification to any and all insurance companies for admissions to the hospital.
. Must be available to work any and all shifts as needed including holidays and weekends.