What are the responsibilities and job description for the Optical Store Frontdesk position at Optical Gallery?
Overview
As an Optical Store Frontdesk team member, you’ll welcome patients, coordinate appointments, and keep daily clinic and retail operations moving. You’ll support people of all ages, including pediatric and senior patients, while helping them navigate eyewear services with care and clarity. Your impact: Accurate scheduling and clear communication help patients and care teams stay informed and make each visit run smoothly.
Duties
- Greet patients, calling patients to schedule follow-up eye exams, confirming appointments, providing appointment reminders, and answering incoming calls. Candidates should have strong communication skills and a friendly, professional phone manner.
- Maintain medical records and EMR/EHR (electronic medical record/electronic health record) entries; handle protected information according to HIPAA (Health Insurance Portability and Accountability Act) and clinical confidentiality policies.
- Support retail sales, cash register operations, point-of-sale (POS) systems, and retail math; explain eyewear options and assist with spectacle lens dispensing, eyewear fittings, and frame adjustments within your training.
- Coordinate with optical and laboratory teams; follow health regulation policies, state healthcare regulations, and aseptic technique requirements applicable to assigned tasks.
- Ophthalmic technician experience is a plus.
Experience
- Required: Optical experience, retail optometry, ophthalmic technician or optical receptionist.
- Helpful knowledge: Optics, ophthalmology, medical terminology, anatomy, physiology, vital signs, medical coding, and health regulation policy.
- Experience supporting pediatrics or senior care is valued; familiarity with eyewear fittings, spectacle lens dispensing, frame adjustment, retail sales, and POS systems is a plus.
Pay: $20.00 - $22.00 per hour
Benefits:
- Employee discount
- Paid time off
Experience:
- Optical: 2 years (Preferred)
Language:
- Spanish (Preferred)
Ability to Commute:
- Brooklyn, NY 11205 (Preferred)
Work Location: In person
Salary : $20 - $22