Quality Technician

Basic Function: Assist in maintaining the effectiveness and compliance of the OCC QMS to relevant customer and regulatory (ISO) requirements. Determine compliance of products and purchased materials to all applicable OCC and Customer requirements

Significant Responsibilities:

Performs specific job responsibilities:  

• Assist with evaluation and testing of purchased materials at receiving and accept into ERP system
• Interface with Purchasing, Engineering, and Manufacturing to help resolve nonconformance issues with purchased materials
• Assist Quality in developing necessary receiving inspection sampling plans, procedures, and work instructions
• Assist Quality to review supplier certificates of compliance or test reports to determine validity
• Assist Sales and Manufacturing to investigate customer complaints and analyze customer returned material
• Assist Quality in performing calibration of required gages, quality inspection tools, and test equipment 
• Perform ISO internal auditor functions as required
• Recognize defects and problems that arise during the production of OCC products
• Evaluate data to validate compliance or identify deviations from existing standards
• Complete detailed documentation and reports of all Inspection activities following OCC policy and customer-specified requirements
• Complete Defective Material / Non-conforming Material notices and coordinate disposition of affected material
• Support the implementation of data collection projects 
• Assist Quality in Documentation and Data Control Process
• Assist Quality in the Corrective and Preventive Action Process
• Maintain the SCORE Board statistical and trend data 

Promotes OCC’s service excellence and quality.  Provides excellent service to customers; builds strong relationships and team cohesiveness; focuses on quality and positive solutions; communicates respectfully; demonstrates compassion and understanding in response to customer requests/needs.

Champions OCC’s mission, vision, and values (as detailed in our 15 Essential Points of Success); complies with policies and procedures, ethical standards and Code of Conduct.

Minimum Qualifications Required: 

Education: Technical degree or equivalent on-the-job technical training. 

Experience: Minimum of 3-5 years in a Quality Assurance / Control Inspection process.

Licensure, Certification, and/or Registration: None            

Other Minimum Qualifications: Effective interpersonal, communication, and teamwork skills.

Essential Skills, Abilities & Knowledge: 

• Computer  experience and skill with Microsoft Office, including Word and Excel
• Familiarity with Quality Assurance/Control practices
• Knowledge of calibration/metrology practices
• Familiarity with calipers, micrometers, and optical test equipment

Preferred Knowledge, Skills, and Abilities

• Familiarity with ISO 9001 requirements
• Knowledge of ISO audit practices/techniques
• Knowledge of data collection methodology and statistical analysis techniques

Working Conditions: 

Manufacturing area environment. This is a quality position that requires a sight sufficient for computer use and significant detail for inspection.  This position also requires an individual with hearing sufficient for telephone contact with employees and management as well as relaying messages accurately.   There are significant computer input/data entry duties that require sufficient manual dexterity for handling small fiber optic products, tools, and instruments. Reasonable accommodation may be made to enable individuals with a disability to perform the essential functions.

Note:  This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by incumbents of this job.  The incumbents may be requested to perform job-related tasks other than those stated in this description.