What are the responsibilities and job description for the Claims Assistant / Adjuster Trainee position at Opti Staffing Group?
About the Role
Our client, an established Anchorage-based insurance organization, is seeking a detail-oriented Claims Assistant / Adjuster Trainee to join its claims team. This is a great place to work, with an excellent benefits package and a supportive team environment. Reporting to the Claims Adjuster, this role provides primary administrative and technical support to the claims department, maintains official records, and serves as the front-desk receptionist for the office. It's a great opportunity for someone with insurance or claims experience who wants to grow toward an adjuster role, with hands-on exposure to Alaska Workers' Compensation.
What You'll Do
- Set up new claims and maintain accurate electronic files in the claims system
- Process incoming mail and scan documents, verifying that every page is captured
- Prepare correspondence and respond to inquiries from claimants, members, medical providers, and vendors
- Prepare and process medical bills for audit, enter bills for payment, and issue payments with complete backup documentation
- Request medical records and manage the discovery process
- Research disputed medical billings
- Arrange travel for injured workers
- Prepare insurance claim kits
- Serve as primary receptionist, answering phones and greeting visitors with professionalism
- Other duties as assigned
What You'll Bring
- Prior experience as a claims assistant or in a comparable insurance industry role
- Strong proficiency with Microsoft Office (Excel, Word, Outlook, and PowerPoint)
- Typing speed of 40 WPM with minimal errors
- Clear, professional written and verbal communication skills
- Strong reasoning skills and the ability to learn state and federal reporting requirements, the Alaska Workers' Compensation Act, and related legal processes
- Exceptional attention to detail and the ability to stay focused on detailed work for extended periods
- A calm, professional demeanor under tight deadlines and pressure
- Valid Alaska driver's license with a good driving record
- Ability to obtain Alaska Notary Public certification within 90 days of hire
Work Environment & Physical Requirements
- This position is 100% in office, with continual computer use
- Occasional standing, walking, reaching, stooping, and lifting up to 25 lbs
- Occasional travel to remote Alaska communities, including by small aircraft, sometimes in challenging weather
- Occasional overtime may be required
- This is a non-exempt (hourly) position
Benefits
- Medical and Rx (2 plan options), dental, and vision insurance, with 85% of premiums paid by the employer
- Health Savings Account (HSA)
- Employer-paid basic life, AD&D, and $10,000 spouse life insurance, plus supplemental life available at employee cost
- 401(k) with 5% employer match
- Employer-paid defined benefit pension plan
- Leave accrual starting at 14 hours per month in year one
- 11 paid holidays plus 1 floating holiday
- Employer-paid short-term and long-term disability
- Professional development opportunities
PAY IS DOE