What are the responsibilities and job description for the Housekeeping and Laundry Manager position at Optalis Healthcare?
OPTALIS HEALTH CARE
JOB DESCRIPTION
FACILITY NAME: ________________
Housekeeping and Laundry Supervisor
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Employee Name: _____________________________________ Department: Housekeeping Services
Immediate Supervisor: Administrator
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POSITION SUMMARY
The Housekeeping and Laundry Supervisor will be responsible for overseeing the daily operations of the housekeeping and laundry departments. This includes managing a team of housekeepers and laundry attendants, ensuring that all rooms and public areas are cleaned and maintained to the highest standards, and ensuring that all laundry is processed in a timely and efficient manner.
MINIMUM QUALIFICATION STANDARDS
EDUCATION:
Sufficient to demonstrate functional literacy.
EXPERIENCE:
Prior housekeeping experience in a health care setting preferred.
Prior Management Experience
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Responsilities
- Manage and supervise a team of housekeepers and laundry attendants
- Ensure that all rooms and public areas are cleaned and maintained to the highest standards
- Ensure that all laundry is processed in a timely and efficient manner
- Train and develop team members to ensure that they can perform their duties to the best of their abilities
- Monitor inventory levels and order supplies as needed
- Ensure that all equipment is properly maintained and serviced
- Handle guest complaints and resolve any issues in a timely and professional manner
- Ensure that all safety and security procedures are followed
PERFORMANCE REQUIREMENTS:
Knowledge, skills, and abilities to perform the essential functions of the job.
Successful performance of this job classification can best be achieved through consistent application of current knowledge, use of good judgement, common sense, ability to establish and carry out priorities, effective use of interpersonal skills and ongoing communication with residents, staff,
families, interdisciplinary team members and government officials including State surveyors and ombudsmen.
PSYCHOLOGICAL REQUIREMENTS:
This job cannot be performed without exposure to the stresses associated with an 24-hour residential care environment that delivers care and services primarily to disabled and cognitively impaired residents with an average age of 78 years. Examples of these stresses include, but are not limited to: shift rotation, week end and holiday duty, usual or impaired behavior by residents, family reactions to having a loved one in the nursing home, death and dying, oversight by State surveyors, presence of consultants and variable involvement of medical staff.
PHYSICAL AND ERGONOMIC REQUIREMENTS:
Functions are carried out in a variety of positions including standing and sitting. To meet resident’s needs, virtually all positions require the ability to move freely through the building. Stooping, bending, lifting, pushing, pulling, and carrying, as well as other physical demands may be required.
PHYSICAL DEMANDS
MOBILITY: Able to physically respond quickly to emergency situations. Able to freely move arms, hands, and legs. Spends approximately 5-5.5 hours standing or walking.
LIFTING: Able to lift 5 - 40 pounds without restriction utilizing the appropriate various lifting devices.
CLIMBING/BALANCING: Able to climb stairs quickly. Must have good center of balance while performing physical tasks.
STOOPING/BENDING: Able to stoop and bend frequently throughout day when performing job tasks.
PUSHING: Able to push residents in wheelchairs and Geri-chairs. Abler to push weight ranging from 80 - 300 pounds. Able to push housekeeping carts without restriction.
STANDING/SITTING: Stands and/or walks approximately 7 hours per day. Sits approximately 1 hours per day.
REACHING: Able to reach above head for retrieving supplies. Able to reach beneath bed, chairs and tables for supplies. Must have full range of motion in shoulder joints for reaching.
HEARING: Must be able to hear patients’ call-lights and speech in normal tone and volume.
SPEAKING: Must be able to speak clearly in the predominant language spoken in the Facility by patients and staff.
VISION: Must be able to see large and fine print with or without corrective lenses.
COLOR VISION: Not an essential physical demand for the job.
INSIDE/OUTSIDE: Spends approximately entire shift inside of building.
COLD/HEAT: Exposed to temperatures ranging from 72-80 degrees while in the building. Under normal working circumstances there are no temperature extremes realized.
WET/HUMIDITY: May be exposed to moisture during tasks.
NOISE/VIBRATIONS: Not exposed to extreme noise or vibrations.
DRY/DUST: Not exposed to extreme dryness or dust.
FUMES/ODORS/CHEMICAL EXPOSURE:
Must be able to tolerate odors from normal bodily functions. Not exposed to fumes. There is minimal chemical exposure and protective equipment is supplied when necessary.
OTHER ENVIRONMENTAL HAZARDS:
OSHA and Optalis Health Care has determined that Housekeeping Assistants are at risk of exposure to blood borne pathogens such as Hepatitis B and Human Immunodeficiency Virus and therefore, receives training for the prevention of acquiring these diseases in the workplace. Hepatitis B vaccine is offered to all Housekeeping Assistants at no cost to the employee.
This certifies that I have received a copy of my job description and have reviewed and understand the contents.
Employee Signature: ________________________________________ Date: _____/_____/_____
RESPONSI-
BILITIES
PERFORMANCE STANDARDS
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1
2
COMMENT
SKILLS PERFORMANCE
1. Cleans (dust, dry mop, sanitize, scrub) assigned resident rooms, bathrooms and common areas daily according to Facility procedures. Performs terminal cleaning duties of resident rooms according to established procedures.
2. Respects residents’ privacy and preferences about room arrangement, personal items. Knocks before entering resident rooms and bathrooms.
3. Cleans walls, ceilings, windows, and mirrors, waxes floors according to department procedures and cleaning schedules. Spot cleans walls, windows and doors between general cleaning schedule.
4. Takes appropriate actions to secure housekeeping supplies out of reach of residents at all times. Disposes of trash and waste, including biohazardous waste and other materials that require special handling, only in accord with Facility procedures.
5. Monitors and reports all evidence of rodents or pests to supervisor.
6. Communicates with Supervisor throughout shift and prn.
7. Assists with preparation for state inspections.
8. Performs emergency housekeeping where accidents occur.
RESPONSI-BILITIES
PERFORMANCE STANDARDS
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2
COMMENTS
PROFESSIONAL CONDUCT
1. Demonstrates knowledge of and respect for the rights, dignity and individuality of each resident in all interactions and in the care and use of resident and Facility property.
2.Understands and follows written and verbal directions. Effectively communicates with staff members and residents through verbal and/or written means. Interacts effectively with individuals who are cognitively and/or physically impaired.
3. Demonstrates respect for co-workers and responds to need of residents by complying with attendance policies and punctuality.
Arrives to begin work on time, and reports for duty on all shifts, weekend and holidays.
4. Demonstrates ability to prioritize tasks/responsibilities and complete duties/projects within allotted time and respond to change productively and to handle additional tasks/projects as assigned.
5. Maintain a clean and well-groomed personal appearance and reports to work in the uniform prescribed by the Facility.
6. Attends of in-service education provided by the Facility at least annually.
7. Appreciates the importance of maintaining confidentiality of resident and Facility information.
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BILITIES
PERFORMANCE STANDARDS
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COMMENTS
SAFETY
1. Demonstrates knowledge of emergency and disaster procedures. Demonstrates knowledge of hazardous material handling policies and procedures.
2. Demonstrates sufficient mobility and strength to move freely through the building, to assure resident safety and to assist, transfer or otherwise move residents out of danger in the event of an emergency.
3. Participates in fire and disaster drills. Monitors workplace for safety and fire hazards and corrects or reports potential problems.
4. Posts signs indicating a safety hazard any time housekeeping activities pose environmental hazards to staff, residents, visitors or others in the Facility.
5. Reports injury to self or others immediately to supervisor. Able to carry out essential functions of this job (with or without reasonable accommodation) without posing specific, current risk of substantial harm to health and safety of self and others.
6. Complies with all safety instructions and procedures when using chemical substances. Refers to labels and MSDS for instructions. Keep all supplies and chemicals in their original containers. Asks supervisor if unsure of proper handling techniques.
7. Cleans up spills of food and fluid on carpeting and tiled floors immediately.
Reports housekeeping and maintenance problems, including equipment breakdown, to the Director of Housekeeping promptly.
8. Demonstrates competence in use of proper body mechanics for both upper and lower body.
RESPONSI-
BILITIES
PERFORMANCE STANDARDS
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COMMENTS
GUEST &
INTRADEPART-
MENTAL
REALATIONS
- Consistently displays a cheerful and positive attitude and conducts all interactions in a professional manner. Verbal and written feedback received from residents, visitors, medical staff and co-workers indicates behavior conducive to positive guest relations.
- Consistently answers the phone promptly and is courteous and helpful.
- Contributes to the team effort, assists co-workers when needed, offers constructive suggestions rather than complaints.
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BILITIES
PERFORMANCE STANDARDS
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COMMENTS
INFECTION CONTROL
1. Demonstrates knowledge of infection control policies regarding: Blood Born Pathogens, and TB.
2. Follows all Facility policies and procedures including those related to infection control and universal precautions.
3. Uses personal protective equipment properly whenever indicated.
RESPONSI-
BILITIES
PERFORMANCE STANDARDS
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COMMENTS
QUALITY
IMPROVEMENT