What are the responsibilities and job description for the Customer Success Manager position at OpsVeda?
Location: USA – Greensboro, NC preferred
Hybrid/ remote may be considered
OpsVeda is on a mission to transform how global enterprises run their operations. Our AI-powered platform enables leading brands to make smarter inventory, sourcing, and logistics decisions – delivering measurable impact on margins, service levels, and resilience.
We are looking for a Customer Success Manager to join our growing team. This role will be the face of OpsVeda to our enterprise clients, ensuring adoption, measurable ROI, and long-term value realization.
What You’ll Do
- Support Enterprise Customers: Act as the trusted advisor for leading global brands across supply chain, operations, and digital transformation.
- Drive Adoption & ROI: Champion best practices, train users, and help customers unlock value from our platform.
- Own Strategic Relationships: Build and grow executive-level relationships that drive renewals, expansions, and advocacy.
- Deliver Value: Go beyond support – help customers reimagine their operations and achieve business outcomes with AI-driven decision intelligence.
What We’re Looking For
- Experience: 5 years in Customer Success, Account Management, or Consulting for enterprise software clients.
- Domain Knowledge: Familiarity with supply chain, ERP, logistics, or digital transformation strongly preferred.
- Passion for Value: Someone who thrives on solving customer challenges and delivering tangible impact.
- Strong Communicator: Ability to influence senior stakeholders and collaborate across technical and business teams.
- Mindset: Proactive, relationship-oriented, and passionate about making customers successful.
What We Offer
- Compensation: Market-based base with generous variable incentives tied to customer success outcomes.
- Benefits: Medical, Dental, and Vision insurance; 401(k) with company match; paid vacation; corporate card for travel.
- Opportunity: Work with global enterprises on cutting-edge AI-driven transformation initiatives.
- A collaborative culture that values initiative, ownership, and delivering results.
Ready to Drive Impact?
If you love supply chain, thrive on making enterprise customers successful, and want to be part of a team delivering measurable business value, let’s connect.
If the above describes you, send your CV to jobs@opsveda.com. Apply now and join OpsVeda’s mission to redefine enterprise operations with AI.
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