Specialty Scheduler

Job Title:  Specialty Scheduler

Reports to:  Supervisor

Status: Full-Time Temporary 6 month assignment

Location: National City, 1428 Highland Avenue, San Diego, CA 91950

Operation Samahan (OpSam Health) is a Federally Qualified Health Center (FQHC) serving the San Diego County community. Founded in 1973 by Filipino health professionals, we have evolved into a diverse community health center with services in National City, Mira Mesa, City Heights, and Rancho Peñasquitos. We provide primary care, dental, behavioral health, family planning, integrative health and wellness, healthy eating, civic engagement, and other health-related services to uninsured, underinsured, and underserved families of all income levels, regardless of their ability to pay.

Job Purpose

The Specialty Scheduler is responsible for coordinating and scheduling all specialty appointments for our clinics. This role involves managing patient appointments, ensuring efficient utilization of clinic resources, and providing exceptional customer service to patients.

Essential Duties and Responsibilities

• Schedule, reschedule, and cancel specialty patient appointments as required, ensuring optimal use of clinic resources.
• Coordinate with specialty providers to arrange appointment times, ensuring alignment with provider availability and patient needs.
• Confirm patient appointments and provide necessary instructions to ensure patients are prepared for examinations and procedures.
• Manage referrals and follow-up appointments, ensuring timely communication with patients and providers.
• Answer incoming calls promptly, courteously, and professionally, addressing patient inquiries and routing calls as necessary.
• Obtain and enter accurate demographic information into the electronic health record system, including address, telephone number, and insurance details.
• Maintain accurate and confidential patient records in compliance with HIPAA regulations.
• Verify insurance eligibility

Customer Relations

• Maintain professional working relationships with all levels of staff, clients, and the public.
• Provide excellent customer service, addressing patient questions and concerns promptly and courteously.

Qualifications

Knowledge, Skills, and Abilities

• High level of organizational skills with the ability to manage multiple priorities.
• Effective verbal and written communication skills with staff, medical providers, and patients.
• Ability to work under stress and handle critical or unusual situations with composure.
• Proficiency in electronic health records software and basic Microsoft Office applications.
• Bilingual highly preferred. (Spanish Speaker)

Education and Experience

• High School Diploma or GED.
• Medical terminology knowledge preferred.
• Current BLS Certification.
• Prior experience in a medical office setting, with scheduling experience preferred.

Physical Demands

• Ability to move throughout the clinic and community.
• Repetitive hand movement, use and view of PC, and use of office equipment.
• Ability to sit or stand for long periods, reach, bend, climb, stoop, and lift up to 25 lbs.
• Strong time management and interpersonal skills.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.