Care Coordinator Cancer Screening

 OPSAM HEALTH MISSION

We exist to provide quality and patient-centered healthcare to every member of the communities we serve, regardless of the ability to pay.

OPSAM Health is a Federally Qualified Health Center (FQHC) that serves the San Diego County community. Founded in 1973 in a barber shop in Downtown San Diego by Filipino health professionals offering services to immigrants who did not have the finances, linguistic skills, or ability to navigate the health care system. Today, Operation Samahan has evolved into a diverse community health center with services available in National City, Mira Mesa, City Heights, and Rancho Penasquitos. We provide primary care, dental, behavioral health, family planning, integrative health and wellness, healthy eating, civic engagement, and other health-related services to the uninsured, underinsured, and underserved families of all income levels, regardless of their ability to pay.

 JOB PURPOSE   

The Care Coordinator - Accelerated Cancer Screening will focus on closing cancer screening care gaps for Opsam Health patients, ensuring timely follow-up for abnormal breast, cervical, and colorectal screenings. They will collaborate with clinical teams to guide patients through each step of the screening and follow-up process, addressing any barriers to care. This role includes managing referrals, coordinating with external providers, and auditing patient records to ensure quality care. Additionally, the coordinator will work with the Quality Improvement team to enhance educational and training efforts related to cancer screening’s

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Responsible for reducing cancer screening care gaps for Opsam Health patients
• Oversee clinic care coordinator's daily huddle regarding cancer prevention screening efforts
• Support to clinicians to navigate patients through each step in the process of any abnormal breast, cervical and colorectal cancer screening results, assisting patients in accessing recommended follow-up care, including additional imaging, tests and appointments at tertiary care centers
• Ensure proper communication with patients, clinical staff, providers, lab and imaging partners to assure the patients’ timely and appropriate care
• Audit chart records in eClinicalWorks for cancer screening and follow up reports
• Assist patients with referrals related to breast, cervical and colorectal abnormalities
• Schedule appointments/ referrals with appropriate provider(s) for cervical, breast and colon cancer screening diagnosis, and treatment, including contacting and reminding patients to schedule appointments, anticipatory guidance about expected tests and procedures, and navigate on how to arrive at scheduled appointments on time and prepared
• Request medical records from outside care providers and upload to ensure accurate and complete medical record
• Consider and strategically address the “social determinants of health” which may be delay or otherwise interfere with timely and appropriate follow-up services
• Collaborate with QI Team in the planning and implementation of educational, training and quality improvement efforts for cancer screening 
• Coordinate all newly diagnosed cancer to oncology specialists (such as Moore’s Cancer Center) to ensure timely evaluation and management
• Other duties assigned as needed

Qualifications 

• Medical Assistant, Bachelor’s degree in healthcare field or High School Diploma with at least 2 years of clinical care coordination experience. 
• Knowledge of medical terminologies
• Experience working in a large clinic setting 
• Experience working with Health Insurance plans
• Knowledge of scheduling medical appointments and prior authorization processes.
• Experience with electronic medical records 
• Excellent ability to communicate both orally and in writing.
• Demonstrated knowledge and advanced level skill in word processing software applications (Word, Excel, Teams, Outlook, & PowerPoint)
• Ability to interact well with care teams and all patients and families.
• Excellent customer service skills.