What are the responsibilities and job description for the Usher (PT/Seasonal) - Ascend Amphitheater position at Opry Entertainment Group & Ryman Hospitality Properties?
As an Usher in our iconic venues, you'll contribute to exceptional guest experiences. You'll verify tickets, direct guests to seating locations, support ancillary sales, provide information, and assist with maintaining a clean facility during and after events. You'll deliver attentive, distraction-free service that enhances the event experience. As the ideal candidate you'll seek opportunities to assist guests, provide confident guidance, and have fun sharing your passion for live entertainment with our fans. Reports to Sr Operations Manager.
- Scan and verify proper ticketing required for entry. Refer guests without proper tickets or credentials to the appropriate agent.
- Provide seating directions and guest assistance at points of entry. Monitor seating areas, aisles, and general admissions sections to maintain order and assist guests as needed.
- Respond to guest concerns and take corrective action to resolve. Address disruptive guests. Intervene in seating discrepancies, unauthorized activity, etc. Contact leadership if further assistance is required.
- Maintain overall cleanliness of the facility, including but not limited to collecting trash before, during and after shows.
- Assist with event setup and breakdown of chairs and seating configurations.
- Distribute approved handouts, including show programs, as required per event.
- Report any concerns or maintenance items to department and venue management.
- Support emergency evacuation procedures when necessary by guiding guests and employees to designated locations, and coordinate with security or paramedics as needed.
- Model company service basics. Follow all corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management.
- Perform other duties as assigned.
Qualifications:
Education
- High school diploma or equivalent preferred
Experience
- Previous guest service experience preferred
Knowledge, Skills and Abilities
- Effective interpersonal and verbal communication skills
- Outgoing personality
- Able to work during peak times, including evenings, weekends, and holidays, to support business needs
Physical Requirements
Speak, hear, and use non-verbal cues to communicate with guests. Near, distance and color vision for navigating ticketing and seating. Stand and walk for extended periods, including on uneven surfaces and while carrying items. Walk up and down stairs while navigating the venue. Regularly lift and carry up to 25lbs to carry materials or assist in set up/break down. Maintain mental and visual attention to respond to guest needs or emergencies.
Working Conditions
High-traffic, outdoor entertainment environment, with large crowds and elevated noise levels.